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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 3
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q107-Q112):

NEW QUESTION # 107
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?

Answer: B

Explanation:
* Understanding the Requirement:
* The company wants to send push notifications to sellers using the Dynamics 365 Sales mobile app. This requires setting up automated notifications triggered by certain events or conditions.
* Solution - Using Cloud Flows:
* Cloud flows in Power Automate are ideal for creating automated workflows that can trigger push notifications based on events in Dynamics 365.
* Power Automate provides connectors for Dynamics 365 Sales and mobile notifications, enabling the setup of push notifications without requiring custom code or plugins.
Reference: Microsoft Documentation - Set Up Cloud Flows with Power Automate Steps to Create a Cloud Flow for Push Notifications:
Go to Power Automate and create a new Cloud Flow.
Set up a trigger based on a Dynamics 365 event (e.g., when a record is created or updated).
Add an action to send a push notification to the user's mobile device.
Customize the notification message and publish the flow to activate the notifications.
Using Cloud Flows in Power Automate enables dynamic push notifications for mobile users, providing timely updates to sales team members based on real-time data changes.


NEW QUESTION # 108
You are working in Dynamics 365 Sales. You turn on the visibility of the Dynamics 365 Sales records in the channel.
A user working with leads is unable to pin the view into Microsoft Teams.
You need to identify the issue.
What should you do?

Answer: D

Explanation:
For users to pin views of Dynamics 365 Sales records in Microsoft Teams, Enhanced Microsoft Teams Integration must be enabled. This feature allows users to seamlessly work with Dynamics 365 records within Teams and ensures proper synchronization between the two platforms.


NEW QUESTION # 109
Drag and Drop Question
Your sales team indicates there are too many fields on accounts in Copilot for Sales.
You need to remove certain fields from the Copilot for Sales account form.
Which three actions should you perform in sequence before saving and publishing the form? To answer, move the appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Answer:

Explanation:

Explanation:
Microsoft 365 Copilot for Sales, Customize forms and fields
Remove fields
Step 1: Select forms in the Copilot for Sales admin settings.
1. In Copilot for Sales admin settings, select Forms.
Step 2: Select Account as the record type
2. Select the record type from which you need to remove fields.
Step 3: Hoover over the field you you want to remove and select the garbage bin icon.
3. In the Manage fields section, hover over the field you want to remove from the form, and then select Remove field (.).
4. Select Publish to save your changes.
Reference:
https://learn.microsoft.com/en-us/microsoft-sales-copilot/customize-forms-and-fields


NEW QUESTION # 110
HOTSPOT
You are creating a business process flow named " Onboard new pet " to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 111
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Dat a. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?

Answer: D

Explanation:
* In Dynamics 365 Customer Insights - Data, when using Power Query to ingest data, the Get Data functionality allows users to add multiple tables from various data sources.
* This flexibility enables users to enrich the dataset by pulling in additional tables that may be related or necessary for the data unification process.
* Power Query in Customer Insights supports creating robust data flows by allowing multiple tables to be added within a single data source setup, providing a comprehensive data modeling environment.


NEW QUESTION # 112
......

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