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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Communications Cloud Fundamentals	- Communications Industry Data Model - Industry Cloud Overview and Use Cases
OmniStudio (Vlocity) Capabilities	- OmniScripts and Guided Experiences - DataRaptors and Integration Procedures - FlexCards and UI Composition
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a contract creation and contract renewal flows
B. Design opportunity management flows and convert the opportunity to quote.
C. Design a quoting flow to negotiate price and discount approval process.
D. Design order capture and order fulfillment flows

Answer: B,C

Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.

NEW QUESTION # 76
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management
B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
C. Split Line Items in the same order before submitting the order and request an increase to order size limits
D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Answer: A,B

NEW QUESTION # 77
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
C. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
D. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

Answer: A

NEW QUESTION # 78
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Digital commerce
B. Mobile subscription Management
C. Assets based ordering
D. Enterprise Sales Management

Answer: B

NEW QUESTION # 79
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B. Use Apex to be able to send the customized payload and interpret the response
C. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
D. Attach an Omniscript ta task and handle the integration manually

Answer: B

Explanation:
For complex integrations with nonstandard error responses, using Apex to customize the payload and interpret the response (B) offers the flexibility to handle unique integration requirements and error handling, ensuring seamless communication between Salesforce and the fulfillment system.References:Salesforce Apex development documentation and integration best practices.

NEW QUESTION # 80
......

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