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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Hotkeys and shortcuts 3. Dashboards and analytics
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Notifications and performance tracking 2. Coverage and service tiers 3. Milestones and operating calendars - Action Plans 1. Action plan templates 2. Execution within service requests
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Queue configuration 2. Assignment rules based on SR attributes 3. Agent capacity and availability
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. Service catalog and category hierarchy 3. SR outcomes and resolutions 4. Scheduled processes and automation 5. Profile options and system configuration - Application Composer extensions 1. Groovy scripting for business logic 2. Object workflows 3. Custom objects and fields
Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding

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Free PDF Quiz Oracle - 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional –Professional Test Prep

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: D

NEW QUESTION # 49
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval
B. nothing (DCS applications are always available to all users.)
C. moving the application to Staging and subsequently to Production status
D. a single "publish" action to complete the task

Answer: B,C

NEW QUESTION # 50
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C. be required to create all of your own components for the display of Engagement Cloud objects
D. have to contact Oracle Support for the permission to deploy your custom DCS application

Answer: C

NEW QUESTION # 51
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 3,2,4,1
B. 2,4,3,1
C. 1,3,2,4
D. 1,2,3,4

Answer: D

NEW QUESTION # 52
Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. No standard reports on milestones are provided.
D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

Answer: A,B

NEW QUESTION # 53
......

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