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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Procedures | 22% | - Safety and environmental procedures
|
| Topic 2: Software Troubleshooting | 22% | - Common OS issues
|
| Topic 3: Operating Systems | 31% | - Windows OS installation, configuration, and management
|
| Topic 4: Security | 25% | - Security practices
|
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NEW QUESTION # 272
A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Select two).
Answer: B,C
Explanation:
The correct answers are E. Set the view extensions to " on " and F. Check the box to view hidden files, because folders located in the root directory are often hidden or protected system folders by default in Windows operating systems. Windows hides certain files and folders to prevent accidental modification or deletion, especially those critical to system functionality.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, File Explorer includes view options that control whether hidden files, protected operating system files, and file extensions are visible. If these options are disabled, users will not see many system-level folders, even when browsing the root of the drive (such as C:\).
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that enabling "Show hidden files, folders, and drives" allows technicians to view directories that are normally concealed, such as configuration or application folders. Additionally, turning on file name extensions helps identify system folders and files more accurately, especially when troubleshooting or guiding users remotely.
The Mike Meyers / Mark Soper Lab Manual reinforces that simply opening File Explorer or adjusting display resolution does not affect file visibility. The correct fix is to modify File Explorer view settings, specifically enabling hidden items and file extensions.
Therefore, enabling hidden files and file extensions is required, making E and F the correct answers.
NEW QUESTION # 273
SIMULATION
Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine.
Click on a host or server to configure services.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
NEW QUESTION # 274
An employee's company smartphone restarts frequently after the employee installs a messaging application. Which of the following should an IT specialist do first to troubleshoot the issue?
Answer: D
Explanation:
Following the troubleshooting methodology, the first step is to identify whether the newly installed application is causing the issue. Uninstalling the messaging application and observing whether the device continues to restart helps isolate the problem and confirms if the software is the root cause before performing more disruptive actions.
NEW QUESTION # 275
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Once a malware incident has been confirmed, the immediate next step is to contain the threat. Quarantining infected systems prevents the malware from spreading to other devices and isolates the malicious code for further analysis or remediation.
B: Educating end users is important but occurs later in the incident response process.
C: Disabling System Restore is part of cleanup, not containment.
D: Updating and scanning should occur after the system is quarantined to prevent further infection or spread.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Malware removal best practices - Step 2: Quarantine the infected system
NEW QUESTION # 276
Which of the following devices can provide combined data and power to hardwired VoIP phones in a small office?
Answer: B
Explanation:
A PoE switch supplies both electrical power and network connectivity over Ethernet cables, allowing VoIP phones to operate without separate power adapters while maintaining data communication.
NEW QUESTION # 277
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