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| Section | Weight | Objectives |
|---|---|---|
| User Creation and Authentication | 13% | - External user activation and permissions - Single Sign-On and identity providers - User provisioning methods |
| Sharing, Visibility, and Licensing | 17% | - License types and allocation - Data access and security model - Sharing rules and external visibility |
| Adoption and Analytics | 5% | - Moderation and community governance - Engagement and adoption strategies - Reporting and dashboards |
| Administration, Setup, and Configuration | 25% | - Site setup and activation - Deployment and migration - PRM and service integration |
| Customization Considerations and Limitations | 7% | - Performance and scalability - Declarative vs programmatic options - Limits and governor considerations |
| Templates and Themes | 10% | - Lightning and Visualforce options - Template selection and configuration - Theme customization and design |
| Branding, Personalization, and Content | 15% | - Branding and layout customization - Content management and CMS integration - Personalization and targeted content |
| Experience Cloud Basics | 8% | - Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations |
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NEW QUESTION # 120
Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
Answer: A,B
Explanation:
To prevent authenticated external users from searching for Quote and Contract objects but not Opportunity or Asset objects, you need to remove Opportunity and Asset from the object list in the Global Search Result component property editor and the Autocomplete object list in the Search component property editor. The Global Search Result component displays the search results for all objects that match the search term. The Autocomplete object list displays the suggested objects that match the search term as you type. You can customize these components by selecting or deselecting the objects that you want to include or exclude from the search.
NEW QUESTION # 121
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
Answer: A
Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.
NEW QUESTION # 122
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
Answer: C
Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 123
How can Sharing Sets be used to share records with Customer Community users?
Answer: A
Explanation:
To share records with Customer Community users using Sharing Sets, you should create one Sharing Set and add the objects to share in the Sharing Set. A Sharing Set is a feature that allows you to share records with Customer Community users based on common account or contact fields. For example, you can share records with users who have the same account ID or contact ID as the record owner. To use Sharing Sets, you need to create one Sharing Set and add the objects that you want to share in the Sharing Set. You can then define the access level and criteriafor each object.
NEW QUESTION # 124
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
Answer: B,C,D
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 125
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