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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Topic 2: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 3: Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Topic 4: Discovery | 13% | - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools - User Needs and Requirements Gathering |
| Topic 5: UX Fundamentals | 16% | - Branding and Visual Design Impact - Accessibility and Inclusive Design - Human-Centered Design Principles - Usability and Information Architecture |
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To save resources of our customers, we offer Real Plat-UX-101 Exam Questions that are enough to master for Plat-UX-101 certification exam. Our Salesforce Plat-UX-101 Exam Dumps are designed by experienced industry professionals and are regularly updated to reflect the latest changes in the Salesforce Certified Platform User Experience Designer exam content.
NEW QUESTION # 68
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
Answer: D
Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions.Reference:
:Creating a Customer Empathy Map Using The 5 Senses
:Why Empathy Is Crucial to Business Success
:Use Empathy Maps to build better software
NEW QUESTION # 69
A UX Designer wants to customize the end user's Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup?
Answer: C
Explanation:
The study guide identifies C. Menu tabs can be Visualforce and Lightning pages as the correct administrative capability for Salesforce mobile navigation setup.
The question is testing what administrators can include when configuring the navigation experience available to mobile Salesforce users. According to the answer key, navigation entries can include supported Visualforce and Lightning pages, giving administrators a mechanism to expose relevant application destinations through the mobile navigation structure.
Option A states that menu tabs can be based on different user types. Although user access can influence what users ultimately see within Salesforce, that is not the navigation capability selected by the study guide in this question.
Option B claims visibility can be based on user location. The guide does not identify geographic location as the relevant administrative mechanism for setting up mobile navigation tabs.
The broader declarative-design principle is that mobile users should have direct navigation to the Salesforce resources relevant to their workflows. Administrators can configure supported page types as destinations without requiring users to reach them through indirect navigation paths.
This allows the Salesforce mobile experience to incorporate both Lightning-based and Visualforce-based functionality where appropriate.
Study Guide reference/topics: Salesforce mobile navigation, menu tabs, Visualforce pages, Lightning pages, Declarative Design.
NEW QUESTION # 70
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?
Answer: C
Explanation:
The correct answer is B. Community Manager. The uploaded study guide explicitly associates a user who moderates forums, enforces community standards, and supports members with the Community Manager persona. Persona identification is important during UX discovery because different user archetypes have different goals, responsibilities, pain points, and workflow expectations. A Community Manager typically focuses on maintaining the health and quality of an online community. Their activities commonly include monitoring member participation, moderating discussions, responding to inappropriate content, applying community policies, encouraging engagement, and assisting members.
A Site Admin is more closely associated with administration and configuration responsibilities, such as site settings, access, technical configuration, or platform maintenance. Although a Site Admin can support an Experience Cloud environment, the activities described in the question are primarily community-governance activities rather than system-administration activities.
A Support Manager would normally focus on support operations, service teams, escalations, case management, agent performance, or customer-service delivery rather than ongoing forum moderation and community-policy enforcement.
From a UX perspective, correctly identifying the persona helps the designer build navigation, moderation tools, dashboards, workflows, and information architecture around the user's real operational responsibilities.
Study Guide reference/topics: Personas, user research, Experience Cloud users, role identification, Discovery.
NEW QUESTION # 71
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
Answer: A
Explanation:
To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.: Theme Panel | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead
NEW QUESTION # 72
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?
Answer: A
Explanation:
The correct answer is C. T-shirt Sizing, matching the answer contained in the UX Designer study guide. T- shirt sizing is a relative estimation technique commonly used during Agile planning when a team needs an approximate understanding of the effort, complexity, or scope associated with backlog items. Instead of attempting premature precision with hours or exact implementation durations, items are classified into categories such as XS, S, M, L, or XL. These relative sizes allow team members to compare work items and identify those requiring significantly greater effort.
That makes the technique particularly appropriate to the wording "roughly estimate the work required." At sprint-planning time, the UX Designer may participate with developers, product owners, and other stakeholders in sizing work based on design complexity, research requirements, dependencies, implementation considerations, and validation effort.
A Prioritization Matrix serves a different purpose: it evaluates items according to criteria such as value and effort to determine priority rather than simply estimating size. "Sprint Backlogging" is not the estimation method being tested; the sprint backlog represents selected work rather than a relative sizing technique.
Therefore, T-shirt sizing provides a lightweight, collaborative method for estimating work before more detailed planning occurs.
Study Guide reference/topics: Agile ceremonies, sprint planning, relative estimation, T-shirt sizing, UX Fundamentals.
NEW QUESTION # 73
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