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| Section | Objectives |
|---|---|
| Topic 1: Data Management and Administration | - Data collection jobs
|
| Topic 2: Indicator Configuration | - Indicator types and setup
|
| Topic 3: Breakdowns and Filtering | - Breakdown structure
|
| Topic 4: Performance Analytics Fundamentals | - Key concepts of Performance Analytics
|
| Topic 5: Widgets and Dashboards | - Visualization tools
|
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NEW QUESTION # 58
Which should you implement to obtain insights on new and returning platform users and their navigation patterns?
Answer: B
Explanation:
The correct answer is A. User Experience Analytics, because this application provides behavioral analytics for understanding how users interact with ServiceNow web and mobile applications.
User Experience Analytics captures interaction information, including application sessions, page views, navigation sequences, and user engagement metrics.
The application differentiates between new and returning users, allowing administrators to assess adoption patterns and identify opportunities to improve user retention.
Its analytical capabilities include:
* New versus Returning Users: Measures the proportion of first-time users compared with users who return for additional sessions.
* Navigation Paths: Visualizes the sequences of screens users visit, helping identify common journeys and unexpected navigation behavior.
* Retention Analysis: Examines whether users continue returning to an application after their initial interaction.
* Conversion Funnels: Identifies where users abandon a defined sequence of activities.
* Cohort Analysis: Examines behavioral patterns among groups of users sharing specified characteristics.
For example, an administrator can determine whether newly onboarded employees repeatedly return to the same interface or abandon particular workflows.
Next Experience Dashboards, Responsive Dashboards, and Platform Analytics Workspace provide dashboard presentation or analytics management capabilities, but they do not replace the specialized user-behavior analysis available in User Experience Analytics.
ServiceNow explicitly documents new-user, returning-user, and navigation-path analysis within this application.
References: ServiceNow User Experience Analytics - Application Overview; Navigation Paths; User Retention; Cohort Analysis; Usage Insights.
NEW QUESTION # 59
What does the number of "Inserts" represent in a Job Log record?
Answer: B
Explanation:
The correct answer is D. Number of Performance Analytics scores stored, because the Inserts field reports newly inserted records generated during Performance Analytics data collection.
Performance Analytics maintains Job Log records to capture operational information about scheduled or manually executed data collection jobs.
These logs help administrators monitor collection activity, diagnose failures, and evaluate the amount of data processed during collection.
The Job Log includes several important fields:
* Inserts: Number of new records inserted during the collection process.
* Updates: Number of existing records updated.
* Warnings: Number of warnings encountered.
* Errors: Number of errors encountered.
* Run time: Duration of the collection operation.
For example, a collection job may generate scores for several indicators and their associated breakdown elements.
When new score records are created, those insert operations contribute to the job ' s Inserts count.
The value represents the number of new records, not the sum of their numeric score values.
It also does not represent the number of incident records created in the operational Incident table or the number of source records examined during calculation.
ServiceNow ' s official Job Log documentation defines Inserts as the number of newly inserted records.
Among the available choices, option D most accurately describes this metric in the Performance Analytics collection context.
ServiceNow
References: ServiceNow Performance Analytics - View Data Collection Job Logs; Job Log Fields; Data Collector Operations; Performance Analytics Score Storage; Data Collection Troubleshooting.
NEW QUESTION # 60
When configuring an Interactive Filter on a dashboard, how do you ensure that Report widgets will be filtered correctly?
Answer: C
Explanation:
The correct answer is D. For each widget, enable "Follow interactive filter", because this setting explicitly allows a Report widget to respond to Interactive Filters configured on the dashboard.
Interactive Filters provide dynamic filtering across multiple Reporting widgets without requiring administrators to modify the underlying report definitions.
For example, a dashboard might contain several incident reports showing assignment-group distribution, priority distribution, and incident counts.
An Interactive Filter configured for the Incident table can allow users to select a particular Assignment Group and dynamically update the relevant reports.
However, adding an Interactive Filter to the dashboard does not guarantee that all Report widgets will respond.
Administrators must configure each participating Report widget.
The procedure is:
* Open the dashboard in edit mode.
* Select the report widget ' s configuration icon.
* Enable Follow interactive filter.
* Save the configuration and refresh the dashboard if necessary.
ServiceNow specifies that Interactive Filters must be compatible with the underlying report tables.
The Follow element setting applies to Performance Analytics widgets on breakdown dashboards, not standard Report widgets.
Similarly, Act as interactive filter describes filter-publisher behavior rather than how a Report widget subscribes to filter selections.
Therefore, D is correct.
References: ServiceNow Performance Analytics - Make a Report Follow Interactive Filters; Responsive Dashboard Configuration; Report Widget Settings; Interactive Filter Subscribers.
NEW QUESTION # 61
After importing an Update Set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?
Answer: C
Explanation:
The correct answer is D. "Unload Dashboard" was not performed before migrating the Update Set, because dashboard structures and their related tab configurations are not necessarily captured automatically by standard update set tracking.
ServiceNow uses Update Sets to migrate configuration changes between instances, but dashboards contain multiple related records.
These include dashboard definitions, dashboard tabs, portal pages or canvases, security configurations, and references to widgets or reports.
When only the dashboard record is captured, the dashboard may appear in the destination instance without its expected tabs or content.
ServiceNow provides the Unload Dashboard action to capture the dashboard structure and related configuration records.
The recommended migration procedure is to activate the appropriate Update Set, open the source dashboard record, execute Unload Dashboard, and then complete and migrate the Update Set.
An important distinction is that Unload Dashboard does not automatically transfer every underlying report, Performance Analytics widget, or content block in classic dashboards. Those components must also be included or already exist in the destination instance.
Option B is incorrect because incomplete data collection would ordinarily cause missing scores rather than eliminate dashboard structure.
Options A and C are possible troubleshooting considerations, but they do not best explain the systematic failure described.
Therefore, D is the most likely cause.
References: ServiceNow - Move a Core UI Dashboard with an Update Set; Unload Dashboard; Dashboard Tabs and Portal Pages; Update Set Migration; Dashboard Dependency Assessment.
NEW QUESTION # 62
When configuring a Breakdown Source on a Dashboard, how do you ensure that Performance Analytics widgets are filtered correctly?
Answer: A
Explanation:
The correct answer is C. Edit each widget and enable "Follow element", because this setting enables a Performance Analytics widget to respond to the breakdown elements selected on a breakdown dashboard.
Breakdown dashboards allow users to interactively filter indicator scores by selecting elements associated with a configured Breakdown Source.
For example, a dashboard might contain indicators measuring open incidents, average resolution time, and overdue incidents.
When users select a particular assignment group, the widgets should display scores corresponding to that selected group.
However, the presence of a breakdown selector on the dashboard does not automatically guarantee that every Performance Analytics widget responds to it.
The administrator must configure the individual widget to follow the dashboard ' s selected breakdown element.
The Follow element setting establishes this behavior. When enabled, the widget uses the selected dashboard element to filter the indicator scores.
Administrators can also configure Followed breakdown when multiple breakdowns share the same Breakdown Source.
A further configuration consideration is that enabling Follow element prevents the widget from independently specifying a second breakdown and element.
Options A, B, and D refer to different filtering concepts or settings and are not the appropriate configuration for this classic Performance Analytics breakdown-dashboard behavior.
Therefore, option C is correct.
References: ServiceNow Performance Analytics - Configure Widgets for Breakdown Dashboards; Follow Element; Followed Breakdown; Using Breakdowns on Dashboards.
NEW QUESTION # 63
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