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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Exam Price: | USD $300 |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English, Japanese |
| Passing Score: | 70% |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
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ServiceNow CSA Certification Exam is a comprehensive exam that covers a wide range of topics related to ServiceNow. CSA exam is designed to test the knowledge and skills of candidates in various areas such as ServiceNow administration, user interface customization, reporting and analytics, and integrations. CSA exam consists of multiple-choice questions and is conducted online. ServiceNow Certified System Administrator certification is valid for two years, after which the candidate needs to renew the certification by taking the exam again or by earning continuing education credits. The ServiceNow CSA Certification Exam is a highly respected certification in the industry, and it can help professionals advance their careers and increase their earning potential.
NEW QUESTION # 141
Which one of the following is NOT a type of Visual Task Board?
Answer: C
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference
/r_BoardStructure.html
NEW QUESTION # 142
Which stakeholder is responsible for activating failover process, to transfer customer operations to an unaffected colocation facility?
Answer: C
Explanation:
ServiceNow operates on an Advanced High Availability (AHA) architecture.
Responsibility: The management of this architecture, including data replication and disaster recovery, is the sole responsibility of ServiceNow.
The Process: In the event of a catastrophic failure at a primary data center, ServiceNow operations teams are responsible for executing the failover procedures to shift traffic to the paired secondary data center. This is a managed service; the customer does not have buttons or controls to switch data centers themselves.
NEW QUESTION # 143
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Answer: C
NEW QUESTION # 144
What is used frequently to move customizations from one instance to another?
Answer: B
Explanation:
Update Sets are the standard way to capture customizations and move them from one ServiceNow instance to another. These customizations include:
Business Rules
UI Policies
Script Includes
Fields and Tables
Workflows
Why is Option A Correct?
Update Sets track changes in an instance and allow them to be exported and imported into other environments (e.g., from Development to Test and then to Production).
They ensure that configuration changes are preserved and applied consistently across instances.
Why Are the Other Options Incorrect?
❌ B. Code Sets
There is no concept of Code Sets in ServiceNow.
❌ C. Update Packs
Update Packs do not exist in ServiceNow. The correct term is Update Sets.
❌ D. Configuration Logs
Configuration Logs record system activity but do not package customizations for migration.
❌ E. Remote Sets
Remote Update Sets exist, but they are just a variation of Update Sets used when moving changes between remote instances.
The broader term "Update Sets" is more accurate.
❌ F. Local Sets
No such term exists in ServiceNow.
❌ G. Code Packs
There is no "Code Pack" in ServiceNow.
Reference to Official Certified System Administrator (CSA) Documentation:
ServiceNow CSA Guide - Update Sets and Customization Migration
ServiceNow Developer Documentation - Using Update Sets
ServiceNow Best Practices - Moving Configuration Between Instances
NEW QUESTION # 145
Which statement correctly describes the differences between a Client Script and a Business Rule?
Answer: C
Explanation:
The fundamental difference between a Client Script and a Business Rule in ServiceNow lies in where they execute and when. A Client Script runs on the client side - that is, in the user's browser - and is primarily used to control UI behavior, validate data before submission, and enhance user interaction with forms. Client Scripts can run at different stages (onLoad, onChange, onSubmit), but they always execute within the browser environment.
A Business Rule, on the other hand, runs on the server side and executes when records are inserted, updated, deleted, or queried in the database. Business Rules are used for enforcing data integrity, automating server- side logic, and integrating with other systems. They can be set to run before or after a database action (before insert, after update, etc.).
Therefore, the correct statement is that Client Scripts execute on the client and Business Rules execute on the server.
References:
ServiceNow System Administrator Study Guide, Client Scripts and Business Rules chapter ServiceNow Docs: Client Scripts ServiceNow Docs: Business Rules
NEW QUESTION # 146
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