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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
An organization is negotiating and agreeing on the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?

A. The cost of hosting the service
B. The uptime percentage of the social media site
C. The number of photo formats supported for upload
D. The average time to respond to a user query

Answer: C

NEW QUESTION # 40
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?

A. Valuable investments
B. Co-created value
C. Resilient operations
D. Fast development

Answer: B

NEW QUESTION # 41
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using agile methods to ensure people focus on the detail of each individual sprint
B. By defining policy that requires ethics to be considered by staff
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By running workshops where people discuss scenarios that have ethical significance

Answer: D

Explanation:
HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations.
Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy.
Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness.
So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
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NEW QUESTION # 42
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way.
Which is the MOST appropriate approach?

A. Send an email to the affected staff and ensure that as much detail as possible is included
B. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonvmitv to be retained
C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
D. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum

Answer: B

NEW QUESTION # 43
An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Set clear objectives and apply proven best practices
B. Use safe-to-fail experiments to collect knowledge
C. Ask experts to analyse the options and provide a recommendation
D. Take quick action to stabilize the situation

Answer: B

NEW QUESTION # 44
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