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Take advantage of this golden opportunity, and download our Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) updated exam questions to grab the most prestigious credential in one go. ITExamDownload has formulated the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam dumps in these three user-friendly formats: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Web-Based Practice Test, Desktop Practice Exam Software, and MB-230 questions PDF file. You will find the specifications of these formats below to understand them properly.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Format: | Drag-and-drop, Yes/No, Multiple choice, Case study |
| Available Languages: | Russian, English, Chinese (Traditional), Chinese (Simplified), Portuguese (Brazil), Arabic (Saudi Arabia), Korean, Spanish, German, Indonesian (Indonesia), French, Italian, Japanese |
| Exam Price: | $165 USD |
| Passing Score: | 700 / 1000 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 100 minutes |
| Certificate Validity Period: | 1 year (renewal required) |
| Sample Questions: | Microsoft MB-230 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
You may want to know our different versions of MB-230 exam questions. Firstly, PDF version is easy to read and print. Secondly software version simulates the real MB-230 actual test guide, but it can only run on Windows operating system. Thirdly, online version supports for any electronic equipment and also supports offline use. For the first time, you need to open MB-230 Exam Questions in online environment, and then you can use it offline. All in all, helping our candidates to pass the exam successfully is what we always looking for. Our MB-230 actual test guide is your best choice.
Microsoft MB-230 Exam is designed for individuals who want to demonstrate their expertise in the area of customer service in the Microsoft Dynamics 365 environment. Microsoft Dynamics 365 Customer Service Functional Consultant certification is intended for functional consultants who have experience in implementing and configuring Dynamics 365 Customer Service applications. It is a Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which is a globally recognized credential.
NEW QUESTION # 272
A customer uses Dynamics 365 for Customer Service.
Customer service representatives must be able to create knowledge base articles.
You need to ensure that all knowledge base articles are submitted for review and approval before they are made available to use.
Which four actions must be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuse
NEW QUESTION # 273
You are customizing an Omnichannel for Customer Service implementation.
Customers take a pre-chat survey on a chat widget on the portal. Customers are required to accept the portal's privacy policy before they can take the survey.
A call center manager wants to auto pick account or contact information for customer service agents based on the survey.
You need to configure the pre-chat survey question field to meet the requirements.
Which option should you select for each pre-chat survey question field? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 274
A company implements Dynamics 365 Customer Voice. The company sends out customer satisfaction surveys. The service team creates one survey from a blank project and others from a predefined project template.
When the company receives all the survey responses, a member of the service team must analyze the results. The member must calculate satisfaction scores to help the service manager identify required efficiency changes for the department.
You need to determine which type of satisfaction metrics to use.
Which metrics should you use? To answer, drag the appropriate metrics to the correct scores. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics
NEW QUESTION # 275
You are the Dynamics 365 administrator for a help desk. You merge CaseB into CaseA. You need to examine each case and determine what occurred.
What is the result of the merge? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 276
You need to configure the system to store answers about claims.
Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-ar
NEW QUESTION # 277
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