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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITIL-4-Foundation |
| Exam Format: | Single Choice Multiple Choice |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Specialist ITIL 4 Strategist ITIL 4 Managing Professional ITIL 4 Digital Leadership |
| Real Exam Qty: | 40 |
| Available Languages: | Brazilian Portuguese, Chinese, Spanish, French, Japanese, German, Italian, English |
| Exam Price: | ~$280 USD |
| Certificate Validity Period: | Lifelong (requires renewal every 4 years with digital badge) |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or in-person at testing centers (Pearson VUE) |
| Pre Condition: | No formal prerequisites required. Basic IT service management knowledge is recommended but not mandatory. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certification/itil-4-foundation |
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PassitCertify works hard to provide the most recent version of ITIL ITIL-4-Foundation Exams through the efforts of a team of knowledgeable and certified ITIL 4 Foundation Exam ITIL-4-Foundation Exams experts. Actual Dumps Our professionals update ITIL 4 Foundation Exam ITIL-4-Foundation on a regular basis. You must answer all ITIL 4 Foundation Exam ITIL-4-Foundation questions in order to pass the ITIL 4 Foundation Exam ITIL-4-Foundation exam.
ITIL 4 Foundation certification exam covers the fundamental concepts of ITSM, including the service value system (SVS), the four dimensions of service management, and the ITIL service value chain. ITIL-4-Foundation Exam also covers the key elements of ITIL 4 practices, such as incident management, problem management, service request management, and change management. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
NEW QUESTION # 61
Which is included in the purpose of the 'improve' value chain activity?
Answer: B
NEW QUESTION # 62
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
Answer: B
Explanation:
Explanation
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
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NEW QUESTION # 63
Which is an objective of the design coordination process?
Answer: C
Explanation:
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NEW QUESTION # 64
A user wants to know how to create a report so they come into contact with the service desk.
Which practice is MOST likely to help with the solution of this issue?
Answer: A
Explanation:
The service request management practice supports the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner1. A service request is a request from a user or a user's authorized representative that initiates a service action that has been agreed as a normal part of service delivery2. A user wanting to know how to create a report is an example of a service request that can be handled by the service request management practice3. The other statements are not true because:
* Incident management: The incident management practice restores normal service operation as quickly as possible after an interruption or reduction in quality of an IT service1. A user wanting to know how to create a report is not an incident, as it does not affect the availability or performance of a service2.
* Service level management: The service level management practice sets clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets1. This practice does not directly handle user requests, but it may define the service level agreements (SLAs) and service level objectives (SLOs) that apply to them2.
* Change enablement: The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1. A change is the addition, modification, or removal of anything that could have a direct or indirect effect on IT services2. A user wanting to know how to create a report is not a change, as it does not alter the configuration or functionality of a service component2. References: ITIL Foundation - ITIL
4 Edition, page 16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Request Management, page 7.
NEW QUESTION # 65
Which dimension includes the knowledge needed for the management of services?
Answer: C
NEW QUESTION # 66
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