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ServiceNow CIS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:	CIS-PA
Exam Duration:	90 minutes
Passing Score:	70%
Certificate Validity Period:	Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Related Certifications:	ServiceNow Certified Implementation Specialist – Performance Analytics ServiceNow Certified System Administrator (CSA)
Exam Format:	Multiple choice, Multiple select, Proctored online exam
Real Exam Qty:	Approximately 60
Available Languages:	English
Exam Price:	USD 300
Recommended Training:	ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:	Now Learning (Training & Exam Registration) ServiceNow Certification Portal
Sample Questions:	ServiceNow CIS-PA Sample Questions
Exam Way:	Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:	ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:	https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

Topic	Details
Topic 1	Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 2	Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.
Topic 3	Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is thedefault Access Controlfor anew Indicator?

A. Visible to Everyone, Visible by All Roles is False, role required is pa_admin
B. Visible to Just Me, Visible by All Roles is False
C. Visible to Everyone, Visible by All Roles is True
D. Visible to Just Me, Visible by All Roles is False, role required is pa_admin

Answer: B

Explanation:
By default, a newly created Platform Analytics indicator isVisible to Just Me, andVisible by All Rolesis set toFalse. This ensures that indicators are private to their creator until explicitly shared.
No role is required by default, and visibility must be intentionally expanded by updating the access control settings. This design supports governance and prevents incomplete or experimental indicators from being exposed prematurely. ServiceNow documentation confirms this default behavior, making option A the correct answer.

NEW QUESTION # 11
Which definition best describes theKPI Detailsapplication?

A. KPI Details is the set of statistics shown on the Analytics Hub view of an indicator
B. KPI Details is a content pack of predefined reports for Performance Analytics
C. KPI Details is an exploratory view of indicators, used for more detailed analysis
D. KPI Details is a content pack of predefined indicators

Answer: C

Explanation:
TheKPI Detailsapplication provides anexploratory, in-depth view of individual indicators. It allows users to analyze trends, targets, forecasts, breakdowns, and historical performance beyond what is shown in high- level dashboards.
KPI Details is not a content pack and does not consist of predefined reports. While Analytics Hub displays summary KPI information, KPI Details is a dedicated application for deeper investigation and performance review. ServiceNow documentation clearly describes KPI Details as a drill-down analysis tool, making option B the correct answer.

NEW QUESTION # 12
Which data is loaded when you view aPerformance Analytics Dashboard?

A. All widgets on all dashboard tabs
B. Only the widgets shown by the current view rule
C. Only widgets configured on the current tab
D. Only widgets configured on the current tab that are visible without scrolling

Answer: C

Explanation:
When a Performance Analytics dashboard is opened, ServiceNow loadsonly the widgets configured on the currently active tab. Widgets on other tabs are not loaded until the user clicks those tabs. This behavior is intentional and supportsperformance optimization, especially for dashboards containing many analytics widgets or complex queries.
Widgets are not limited by view rules alone, and ServiceNow does not preload widgets from all tabs.
Additionally, widgets that require scrolling are still loaded as long as they are part of the active tab.
ServiceNow documentation confirms that dashboard widgets are loadedper tab, reducing unnecessary data processing and improving load times. Therefore, option A is the correct and documented behavior.

NEW QUESTION # 13
What is the default aggregation for the Metric tile in a Data Visualization?

A. AVERAGE
B. COUNT
C. MIN
D. SUM

Answer: B

Explanation:
In Platform Analytics data visualizations, the Metric tile is designed to display a single summarized value. By default, the aggregation used for a Metric tile is COUNT. This means the tile displays the total number of records or scores returned by the data source unless the aggregation is explicitly changed by the user.
COUNT is the most commonly used aggregation because Metric tiles are often used to show key headline numbers such as total incidents, open requests, or completed tasks. Other aggregations like AVERAGE, MIN, or SUM are available options, but they must be manually selected during configuration. ServiceNow documentation confirms that COUNT is the default aggregation applied to Metric visualizations, making option A the correct answer.

NEW QUESTION # 14
What is the primary function of theanalytics_filter_adminrole inAnalytics Center?

A. To define and implement element security permissions on Breakdown Sources
B. To create and customize advanced visualizations across analytics dashboards
C. To oversee and validate the accuracy of analytics data presented in Breakdowns
D. To manage, edit, or delete any filters on dashboards and add new filters to the filter library

Answer: D

Explanation:
Theanalytics_filter_adminrole is responsible forgoverning dashboard filterswithin Analytics Center. Users with this role cancreate, edit, delete, and manage filters, as well as add filters to thefilter libraryfor reuse across dashboards.
This role does not control visualization design, breakdown security, or data validation. Its purpose is to ensure consistent and controlled use of filters across analytics experiences. ServiceNow documentation explicitly associates this role with filter administration, making option B the correct answer.

NEW QUESTION # 15
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