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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Request Management	25%	- Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans - SR categories, assignment rules and routing
Topic 2: Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Topic 3: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 4: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Topic 5: Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Topic 6: Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Answer: C

NEW QUESTION # 67
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Answer: A

NEW QUESTION # 68
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Closed".
B. "Customer working" is one of the five seeded status types.
C. If required, users can manually set the "Closed" status for a service request.
D. Users can reopen a service request when the status is set to "Resolved".
E. "Closed" status is set by an automatic job after a specified number of days.

Answer: D,E

NEW QUESTION # 69
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. An error will occur; no queue is assigned to the service request.
B. The queue defined in the first evaluated rule is always assigned to the service request.
C. The queue defined by default is the one assigned to the service request.
D. The service request assignment will be unpredictable.

Answer: B

NEW QUESTION # 70
What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have
B. defines the actions a particular user can do
C. defines the data a particular user can see and/or modify
D. defines the views the application can access
E. defines the views or functionalities the user can access

Answer: E

NEW QUESTION # 71
......

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