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Salesforce Plat-UX-101 Exam Syllabus Topics:

Section	Weight	Objectives
Declarative Design	27%	- Design using Salesforce declarative tools 1. Optimize page layouts, record types, and views 2. Design navigation and information architecture 3. Use Lightning App Builder and Flow for user experience 4. Apply Salesforce Lightning Design System (SLDS)
Strategy and Governance	17%	- Define UX strategy and governance 1. Plan UX roadmap and adoption 2. Establish design guidelines and standards 3. Collaborate with stakeholders and teams
Human-Centered Design	12%	- Apply design thinking and human-centered principles 1. Design for accessibility and inclusivity 2. Align design with Salesforce best practices 3. Define problem statements and design principles
Discovery	13%	- Gather user requirements and plan design strategy 1. Translate business needs into user-centered goals 2. Identify user personas and their workflows 3. Apply user research methods
Testing	11%	- Validate and test designs 1. Measure design success and adoption 2. Conduct usability testing and heuristic evaluation 3. Gather feedback and iterate designs
Design System Implementation	20%	- Leverage SLDS and design standards 1. Adapt designs for mobile and different devices 2. Maintain consistency and branding 3. Use SLDS components and tokens

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Salesforce Certified Platform User Experience Designer Plat-UX-101 Prüfungsfragen mit Lösungen (Q13-Q18):

13. Frage
Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text.
What is the minimum color contrast ratio that would pass these guidelines?

A. At least 3.0:1
B. At least 7.0:1
C. At least 4.5:1

Antwort: C

Begründung:
According to the Web Content Accessibility Guidelines (WCAG) 2.1, the minimum color contrast ratio for normal text is 4.5:11. This means that the difference in brightness (luminance) between the text color and the background color should be at least 4.5 times. This ensures that the text is readable by people with moderately low vision, color deficiencies, or contrast sensitivity1. The contrast ratio can be calculated using the formula:
L2+0.05L1+0.05
where L1 is the relative luminance of the lighter color and L2 is the relative luminance of the darker color2. The relative luminance is a value between 0 and 1, where 0 is black and 1 is white2. The contrast ratio can range from 1:1 (white on white) to 21:1 (black on white)2.
The contrast ratio requirement for normal text is lower for larger text or bold text, as they are easier to read at lower contrast. For large text (18 point or 14 point bold), the minimum contrast ratio is 3:11. For graphics and user interface components, such as form input borders, the minimum contrast ratio is also 3:13. For level AAA conformance, the minimum contrast ratio for normal text is 7:1 and for large text is 4.5:11.
To evaluate the color contrast ratio of a site, there are various tools available, such as the Contrast Checker or the Contrast Ratio tool. These tools allow users to enter the text color and the background color and see the contrast ratio and whether it meets the WCAG guidelines. They also provide suggestions for improving the contrast ratio if needed.
Understanding Success Criterion 1.4.3: Contrast (Minimum)
Contrast Ratio - WCAG Color Contrast Checker
WebAIM: Contrast Checker
WCAG: Accessible colour and contrast ratios
Contrast ratio - WCAG WG

14. Frage
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

A. Create a just-in-time pop-up content based on new feature rollouts.
B. Provide access to specific Trailhead or MyTrailhead content.
C. Provide the user with asite map of all the content.
D. Add links to a company dictionaryor glossary of key terms.
E. Add links to printable tipsheets or training videos.

Antwort: A,B,E

Begründung:
A UX Designer can customize the Salesforce Help Menu to meet the request of providing in-app guidance for key functions and processes for the Cloud Kicks' Sales team in the following ways:
Add links to printable tipsheets or training videos: This can help the Sales team to learn and review the key functions and processes at their own pace and convenience.The tipsheets or videos can be hosted on internal or external websites, and can be added to the custom help menu section in the Help Menu settings1. The links can have descriptive labels and icons to make them easy to identify and access.
Create a just-in-time pop-up content based on new feature rollouts: This can help the Sales team to get familiar with the new features and functionalities that are introduced in the app.The pop-up content can be created using the In-App Guidance Builder2, which allows the UX Designer to define the content type, style, placement, timing, and audience of the pop-up. The pop-up content can include text, images, videos, or links to more resources.
Provide access to specific Trailhead or MyTrailhead content: This can help the Sales team to gain skills and knowledge on the key functions and processes in a gamified and interactive way.The Trailhead or MyTrailhead content can be customized to match the business goals and branding of Cloud Kicks3.The content can be added to the custom help menu section in the Help Menu settings1, or embedded in the app using the Trailhead Component4.
Customize the Help Menu in Lightning Experience
Create In-App Guidance for Your Users
Customize Your Learning Experience with MyTrailhead
Add the Trailhead Component to Your App

15. Frage
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'

A. BEM Naming Classes
B. Utility Classes
C. Component Blueprints

Antwort: B

Begründung:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead

16. Frage
Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

A. Open links in new windows when agents click on details from case widgets.
B. Use Salesforce Flow to help complete fields required for case closure.
C. Design custom Lightning Web Components for the customer to complete.
D. Complete relevant information about the customer using Lightning Record Pages.

Antwort: B,D

Begründung:
To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.: Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead

17. Frage
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

A. They can complete actions with a single click.
B. They can organize items in the utility bar.
C. They can add records to Favorites.

Antwort: A

Begründung:
Lightning console apps are designed to help users work faster and more efficiently by providing a workspace where they can access multiple records and their related records on the same screen. Users can complete actions with a single click, such as creating records, logging calls, sending emails, and updating fields, without losing context or switching tabs. Lightning console apps also support keyboard shortcuts, macros, and quick text to speed up common tasks. Lightning console apps are especially useful for sales representatives who need to provide quick, competitive pricing and close deals faster. They can also use Lightning console apps to view and manage their pipeline, collaborate with team members, and track their performance. Organizing items in the utility bar and adding records to Favorites are features that are available in any Lightning app, not just Lightning console apps.Salesforce Console in Lightning Experience,Create and Edit a Custom Lightning Console App,Create a Lightning Console App

18. Frage
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