Valid Energy-and-Utilities-Cloud Practice Questions & Latest Salesforce Certification Training - Salesforce Salesforce Energy and Utilities Cloud Accredited Professional Exam

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 2	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 3	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 4	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Utility Self-Serve Portal
B. Energy and Utilities Contact Center Console
C. Experience Self-Serve Portal
D. Customer Acquisition Management

Answer: A

NEW QUESTION # 34
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A. Some customers existed on a legacy billing system from previous contracts
B. The potential customer began their journey using WhatsApp.
C. Credit ratings are actively used as a pricing input for small and medium business customers
D. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

Answer: C,D

Explanation:
For accurately pricing quotes for new, small, and medium business customers, integration with third-party systems is necessary in scenarios where meter technical data is required from the Distributed System Operator (DSO) to confirm supply capability (B), and where credit ratings are used as a pricing input (D). Integrating with the DSO's systems ensures accurate supply feasibility assessments, while integrating with credit rating agencies provides the necessary financial risk insights to inform pricing decisions effectively. Reference = Salesforce Energy and Utilities Cloud documentation on pricing and quoting emphasizes the need for accurate data, which may require integration with external systems for meter data and credit assessments. Information on integrating Salesforce with external systems for enhanced quoting accuracy can be found in Salesforce's integration and API documentation: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/

NEW QUESTION # 35
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the value list on the service type picklist for service points
B. Extend the entries of record types on account object.
C. Extend the value list on the product family picklist for product object.
D. Extend the entries of record types on inventory item object.
E. Extend the value list on the status picklist for cases

Answer: A,C,D

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company ' s expanded offerings, enabling effective management and sales of a broader range of services and products. References = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.
industries_energy_and_utilities.meta/industries_energy_and_utilities/

NEW QUESTION # 36
An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
D. A consultant shouldcreate new permission sets to grant appropriate access to all required objects.

Answer: A

NEW QUESTION # 37
Which three features are included in the Energy and Utilities Cloud Console?

A. Customer 360 view
B. Configuration options with significant coding
C. Customer Story
D. Rate Comparison
E. Multiple tabs, such as Overview.Biling. and Usage

Answer: A,D,E

Explanation:
The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.
Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.

NEW QUESTION # 38
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