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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams meetings and conferencing20%- Configure and manage webinars and live events
  • 1. Configure webinar settings
  • 2. Manage attendee engagement features
  • 3. Manage live event policies
  • 4. Configure event group roles
- Configure and manage Teams Rooms and devices
  • 1. Plan for Microsoft Teams Rooms
  • 2. Configure Teams panels
  • 3. Manage Teams Rooms devices
  • 4. Configure Teams Rooms accounts
  • 5. Manage Teams certified devices
- Configure and manage meeting experiences
  • 1. Manage meeting policies
  • 2. Configure meeting settings
  • 3. Configure meeting templates
  • 4. Configure audio conferencing
  • 5. Configure live captions and transcription
Manage collaboration communications systems25%- Monitor and troubleshoot Teams Phone
  • 1. Analyze call analytics
  • 2. Monitor call quality
  • 3. Troubleshoot call issues
  • 4. Monitor SBC health
  • 5. Use Call Quality Dashboard (CQD)
- Monitor and troubleshoot meetings and conferencing
  • 1. Use Teams Admin Center for diagnostics
  • 2. Monitor Teams Rooms health
  • 3. Monitor meeting quality
  • 4. Troubleshoot audio/video issues
  • 5. Analyze meeting usage reports
- Manage compliance and security
  • 1. Configure compliance recording
  • 2. Configure recording policies
  • 3. Manage security and compliance for Teams Phone
  • 4. Configure retention policies for calls and meetings
  • 5. Configure information barriers
- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Analyze usage reports
  • 3. Use Teams Admin Center reports
  • 4. Generate call quality reports
Plan and design collaboration communications systems30%- Plan and configure Teams meetings and conferencing
  • 1. Plan for Teams meetings and live events
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure conferencing bridges
  • 4. Plan for webinars and town halls
  • 5. Configure meeting policies
- Plan and configure network settings for Microsoft Teams
  • 1. Implement quality of service (QoS)
  • 2. Plan for network topology and connectivity
  • 3. Configure network ports and protocols
  • 4. Plan for network bandwidth requirements
  • 5. Plan and configure network settings for media traffic
- Plan and configure Teams Phone
  • 1. Plan for Teams Phone with PSTN connectivity
  • 2. Configure call queues and auto attendants
  • 3. Plan for Teams Phone deployments
  • 4. Configure Teams Phone policies
  • 5. Configure emergency calling policies
Configure and manage Teams Phone25%- Configure emergency calling
  • 1. Configure dynamic emergency calling
  • 2. Configure emergency locations
  • 3. Configure emergency calling policies
  • 4. Manage emergency calling licenses
- Configure and manage PSTN connectivity
  • 1. Manage SBC (Session Border Controllers)
  • 2. Configure Direct Routing
  • 3. Configure voice routing policies
  • 4. Configure Teams Calling Plans
  • 5. Configure Operator Connect
- Configure Teams Phone
  • 1. Configure call hold music
  • 2. Configure call park policies
  • 3. Configure location-based routing
  • 4. Configure calling policies
  • 5. Configure caller ID policies

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q24-Q29):

NEW QUESTION # 24
Your company has offices throughout the United States.
The company is opening a new office in Scranton. The office will occupy two floors in the same building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinelislocation?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinelislocation?view=skype-ps


NEW QUESTION # 25
Drag and Drop Question
You have a Microsoft 365 E5 subscription that uses Microsoft Teams Phone.
You plan to deploy a new toll-free number for Teams meetings.
You need to ensure that Microsoft Outlook meeting invitations display the toll-free number at the top of the invitation and at the top of a list of five toll numbers.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
Step 1: Enable Communication Credits
You have to first set up Communications Credits before you can get toll-free numbers. [Step 1] Step 2: Request a toll-free service number Service phone numbers for Calling Plans In addition to getting phone numbers for your users, you can get toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges), Auto Attendants, and Call Queues (also called service numbers). Service phone numbers have a higher concurrent calling capacity than user or subscriber phone numbers. For example, a service number can handle hundreds of calls simultaneously, whereas a user's phone number can only handle a few calls simultaneously.
Step 3: Assign the toll-free service number to a conference bridge: Set the phone numbers included on invites in Microsoft Teams Audio Conferencing in Microsoft 365 and Office 365 enables users in your organization to create Microsoft Teams meetings, and then allow users to dial in to those meetings using a phone number.
A conferencing bridge gives you a set of dial-in phone numbers for your organization. All of them can be used to join the meetings that a meeting organizer creates, but you can select which ones are included on their meeting invites.
In addition to the meeting organizer's included phone numbers, each meeting invite also has a link at the bottom to access the full list of all available dial-in numbers.
Step 4: Create and assign an Audio Conferencing policy
Initial assignment of phone numbers that are included in the meeting invites for users The phone numbers included in the meeting invites of users enabled for Audio Conferencing are defined in the -TeamsAudioConferencingPolicy that is assigned to users. When a user is assigned -TeamsAudioConferencingPolicy, all toll and toll-free phone numbers added in the policy are included in meeting invites for these users. If a user is assigned a - TeamsAudioConferencingPolicy without any toll or toll-free numbers specified, their meeting invites display default conferencing numbers set in their individual settings.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/getting-service-phone-numbers
https://learn.microsoft.com/en-us/microsoftteams/set-the-phone-numbers-included-on-invites-in-teams


NEW QUESTION # 26
You have a Teams Phone deployment that contains a Session Border Controller (SBC) named SBC1.
You deploy a second SBC named SBC2 that is configured as shown in the following exhibit.

You discover that SBC2 fails to receive SIP Options packets from Microsoft SIP gateways and you notice that calls take a long time to connect.
Use the drop down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

Box 1: SBC2 is disabled
SBC Settings: Enabled Off
Box 2: the calls fail over to SBC1


NEW QUESTION # 27
You have a Microsoft 365 E5 subscription that uses Microsoft Teams.
You need to deploy a common area phone to your company's support department. The solution must meet the following requirements:
- The common area phone must ring when the support call queue is
called.
- Users in the support department must be able to sign in to the common area phone by using their own account without signing out of the common area phone account.
Which two features should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: B,E

Explanation:
Hot desking allows users to sign in to a common area phone using their own credentials without signing out of the common area phone account. This feature is essential for the support department, where multiple users may need to use the same phone throughout the day. It provides flexibility and ensures that each user can access their personal settings and features.
Advanced calling features include functionalities such as call queues. Configuring advanced calling will enable the common area phone to ring when the support call queue is called. This ensures that incoming support calls are routed to the common area phone, allowing support team members to respond to customer inquiries efficiently.


NEW QUESTION # 28
The network meeting settings for Microsoft Teams are configured as shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 29
......

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