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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- Mobile operating systems
  • 1. App installation and security settings
    • 2. Mobile device management
      • 3. Android and iOS configuration
        - macOS, Linux, and Chrome OS basics
        • 1. Installation and navigation
          • 2. System configuration and maintenance
            • 3. Command-line operations
              - Windows installation, configuration, and management
              • 1. File systems, partitions, and storage management
                • 2. Command-line tools and scripting
                  • 3. Device drivers and system updates
                    • 4. Windows 10/11 features and settings
                      Topic 2: Operational Procedures21%- IT service management
                      • 1. Backup and recovery processes
                        • 2. Disaster recovery planning
                          • 3. Documentation and change management
                            - Safety and compliance
                            • 1. Privacy and regulatory compliance
                              • 2. Environmental controls
                                • 3. Workplace safety procedures
                                  - Communication and professionalism
                                  • 1. SLA management
                                    • 2. Incident reporting
                                      • 3. Customer service techniques
                                        Topic 3: Security28%- Network and application security
                                        • 1. Encryption technologies
                                          • 2. Wireless security protocols
                                            • 3. Firewalls and security appliances
                                              - Threats and mitigation
                                              • 1. Social engineering prevention
                                                • 2. Malware types and removal
                                                  • 3. Data protection and disposal
                                                    - Security fundamentals
                                                    • 1. Authentication and authorization
                                                      • 2. Zero Trust concepts
                                                        • 3. Permissions and access control
                                                          Topic 4: Software Troubleshooting23%- Operating system issues
                                                          • 1. System crashes and performance issues
                                                            • 2. Boot errors and startup problems
                                                              • 3. Update and driver failures
                                                                - Application and security troubleshooting
                                                                • 1. Application crashes and errors
                                                                  • 2. Security-related issues and fixes
                                                                    • 3. Installation and compatibility problems
                                                                      - Mobile device troubleshooting
                                                                      • 1. Performance and battery problems
                                                                        • 2. Connectivity and synchronization issues
                                                                          • 3. App and OS update failures

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q150-Q155):

                                                                            NEW QUESTION # 150
                                                                            A user keeps seeing malicious ads in the bottom-right corner of the screen. When the ads appear, the icon for the Internet browser process is visible in Task Manager. A technician runs an anti-malware scan that shows no results. Which of the following is the cause of this issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            The correct answer is A. Browser notifications . The clue is that the browser process appears in Task Manager when the ads appear, but the anti-malware scan finds nothing. This points to allowed browser push notifications rather than an installed malware infection. Quentin Docter's Complete Study Guide explains that browser push notifications can be abused when a user is tricked into allowing notifications from a malicious site. The site can then push notifications to the operating system that look like system messages or advertisements. The guide also recommends periodically reviewing which sites are allowed to send notifications. A browser hijacker usually changes browser behavior such as search engines, home pages, or redirections. Browser cache stores website files but does not normally generate persistent malicious notifications. A remote access Trojan would involve unauthorized remote control, not simply browser- generated ad notifications with no malware scan result.


                                                                            NEW QUESTION # 151
                                                                            Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?

                                                                            Answer: A

                                                                            Explanation:
                                                                            In enterprise environments, network-based deployment solutions (such as Windows Deployment Services or SCCM) allow administrators to push images across the network to hundreds of devices efficiently. These tools support hardware-specific drivers (for different vendor classes) and can accommodate user-group configurations using task sequences or answer files.
                                                                            A and B (xcopy and robocopy) are file-level tools and not designed for full OS image deployment.
                                                                            C). Using local tools per device is inefficient for large-scale rollouts (800 devices).
                                                                            D). Network-based deployment is the industry standard for this scale.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
                                                                            Study Guide Section: Deployment methods (including PXE boot, image deployment)


                                                                            NEW QUESTION # 152
                                                                            A customer wants to be able to work from home but does not want to be responsible for bringing company equipment back and forth. Which of the following would allow the user to remotely access and use a Windows PC at the main office? (Choose two.)

                                                                            Answer: A,F

                                                                            Explanation:
                                                                            RDP (Remote Desktop Protocol): Allows the user to connect to and control the Windows PC's desktop environment from home.
                                                                            VPN (Virtual Private Network): Establishes a secure tunnel into the office network so the user's home device can reach the Windows PC before initiating the RDP session.


                                                                            NEW QUESTION # 153
                                                                            A company requires technicians to verify that files downloaded from the internet have not been modified. Which of the following should the technicians use for validation?

                                                                            Answer: B

                                                                            Explanation:
                                                                            Hashing generates a unique checksum value for a file. By comparing the calculated hash of the downloaded file with the original published hash, technicians can verify file integrity and confirm that the file has not been altered or corrupted.


                                                                            NEW QUESTION # 154
                                                                            Which of the following is most important for protecting intellectual property from being shared on social media platforms?

                                                                            Answer: D

                                                                            Explanation:
                                                                            A nondisclosure agreement legally binds individuals to protect confidential and proprietary information, making it the most important control for preventing intellectual property from being shared on social media platforms.


                                                                            NEW QUESTION # 155
                                                                            ......

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