ITIL-4-HVIT Probesfragen - ITIL-4-HVIT Fragen Und Antworten

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
- 1. Designing and delivering digital products
- 2. Operating and improving digital products
|
| Topic 2: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
- 1. Digital technology and digital organizations
- 2. The characteristics of high-velocity IT
|
| Topic 3: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
- 1. Service validation and testing
- 2. Deployment management
- 3. Business analysis
- 4. Architecture management
- 5. Information security management
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
- 1. Customer and stakeholder value
- 2. Feedback loops and continual improvement
|
| Topic 5: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
- 1. Optimize and automate
- 2. Focus on value
|
>> ITIL-4-HVIT Probesfragen <<
ITIL-4-HVIT Fragen Und Antworten, ITIL-4-HVIT Online Test
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Peoplecert ITIL 4 Specialist: High-Velocity IT ITIL-4-HVIT Prüfungsfragen mit Lösungen (Q19-Q24):
19. Frage
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
- A. Dedicate a service desk agent to providing live-chat support
- B. Create an inbox to receive and automatically log emails
- C. Provide and encourage the use of self-service
- D. Collect service experience data to justify improvements
Antwort: C
Begründung:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
20. Frage
An organization manages its servers, networks, and cloud resources by defining them in version- controlled configuration files that are applied automatically.
Which benefit is MOST directly achieved?
- A. Warranty requirements are eliminated
- B. Environments can be created rapidly and consistently
- C. Customer satisfaction surveys become unnecessary
- D. Business cases no longer need to be approved
Antwort: B
Begründung:
Infrastructure as code enables environments to be provisioned automatically and reproducibly from a versioned definition. This removes manual configuration effort and variation between environments, which accelerates development and testing while also reducing configuration- related incidents.
21. Frage
A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
- A. Static code analysis
- B. Regression testing
- C. A/B testing
- D. Chaos engineering
Antwort: C
Begründung:
A/B testing exposes different variants of a feature to comparable groups of real users and compares measured outcomes. It provides evidence about which option delivers more value, supporting the valuable investments objective by replacing opinion-based decisions with validated learning.
22. Frage
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
- A. Relationship management
- B. Service design
- C. Business analysis
- D. Service continuity management
Antwort: D
Begründung:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.
23. Frage
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
- A. Continuous testing
- B. DevOps Audit Defense Toolkit
- C. Chaos engineering
- D. Definition of done
Antwort: C
Begründung:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.
24. Frage
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