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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Supporting sprint planning
        • 2. Prioritizing backlog items
          Customer and Business Analysis- Business process understanding
          • 1. Analyze current business processes
            • 2. Identify process gaps and inefficiencies
              - Stakeholder identification and engagement
              • 1. Elicit business needs from stakeholders
                • 2. Identify key stakeholders and their roles
                  Solution Assessment and Validation- Testing and feedback
                  • 1. User acceptance testing support
                    • 2. Feedback incorporation
                      - Solution evaluation
                      • 1. Validate solution requirements
                        • 2. Assess alignment with business needs
                          Requirements Gathering and User Stories- Requirements elicitation techniques
                          • 1. Workshops and interviews
                            • 2. Document analysis
                              - User stories and acceptance criteria
                              • 1. Defining acceptance criteria
                                • 2. Writing effective user stories

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                                  Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q97-Q102):

                                  質問 # 97
                                  The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
                                  The QA team is unable to discern what needs to be tested as a result of the updated flow.
                                  What should the business analyst review and revise to provide more clarity to the QA team?

                                  正解：B

                                  解説：
                                  Explanation
                                  This answer states that the acceptance criteria of the user story is what the BA should review and revise to provide more clarity to the QA team who is having difficulty with a specific story where a modification to an existing flow is needed for a custom object at Cloud Kicks. Acceptance criteria are a set of conditions or tests that a user story must meet or pass in order to be considered done and ready for deployment or delivery.
                                  Reviewing and revising the acceptance criteria of the user story means that the BA checks and updates the acceptance criteria to make sure that they are clear, concise, consistent, and complete. Reviewing and revising the acceptance criteria of the user story is what the BA should do to provide more clarity to the QA team because it helps the QA team to understand what needs to be tested as a result of the updated flow, and how to verify or measure its success.
                                  References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


                                  質問 # 98
                                  As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
                                  What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

                                  正解：A

                                  解説：
                                  Explanation
                                  The tool that the business analyst should use to help uncover any technical constraints or potential problems in a Salesforce implementation is Salesforce Optimizer. Salesforce Optimizer is a feature that analyzes a Salesforce org and provides recommendations for improving its performance, security, usability, and maintenance. It can help the business analyst identify any issues or risks in a Salesforce implementation such as unused features or components, complex configurations or customizations, low adoption rates or user satisfaction scores, etc.Setup Audit Trail is a tool that monitors and logs changes made by administrators in Setup. It can help the business analyst track who made what changes and when, but not uncover any technical constraints or potential problems in a Salesforce implementation. Reports and Dashboards are tools that display data or metrics in visual formats such as charts or tables.


                                  質問 # 99
                                  The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
                                  What is the first step in the ALM process that should be taken?

                                  正解：C

                                  解説：
                                  This answer states that gathering requirements and analyzing them is the first step in the Application Lifecycle Management (ALM) process that should be taken for adding a custom field to a page layout in a sandbox for Universal Containers. ALM is a framework that defines and manages the stages involved in developing, testing, deploying, and maintaining a software application. ALM typically consists of these steps:
                                  gather requirements and analyze them, design and build solutions, test solutions, deploy solutions, and maintain solutions. Gathering requirements and analyzing them means that the BA identifies and understands the business needs and expectations of the stakeholders or users, and defines what the solution must do or have to meet them. References: https://trailhead.salesforce.com/en/content/learn/modules/application- lifecycle-and-development-models


                                  質問 # 100
                                  The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
                                  Which external stakeholders to assist with determining project recommend?

                                  正解：C

                                  解説：
                                  Explanation
                                  This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. References:
                                  https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


                                  質問 # 101
                                  Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
                                  What should the BA do next?

                                  正解：A


                                  質問 # 102
                                  ......

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