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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.Which is the BEST way for this organization to undertake this analysis?

Answer:

Explanation:
Develop models that help analysts perform tasks that are appropriate for a given context


NEW QUESTION # 11
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

Answer: C


NEW QUESTION # 12
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Answer: C


NEW QUESTION # 13
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

Answer: B

Explanation:
Service-dominant logic is the concept that best fits this description. It emphasizes that value is not simply delivered by one party to another. Instead, value is co-created through interaction, with each party contributing resources, knowledge, and capabilities.
Design thinking focuses on understanding users and solving problems creatively. Complexity thinking helps in dealing with uncertain and adaptive systems. Toyota Kata is about continual improvement and experimentation routines. Only service-dominant logic centers on reciprocal exchange of competencies for mutual benefit.
That is why D is the correct answer.
=========


NEW QUESTION # 14
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

Answer:

Explanation:
Service request Management


NEW QUESTION # 15
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