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| Section | Weight | Objectives |
|---|---|---|
| Visit Planning | 6% | - Territory and route management
|
| Data Setup | 36% | - Consumer Goods Cloud data model
|
| Analytics | 6% | - Reporting and KPIs
|
| Visit Execution | 36% | - In-store process management
|
| Platform | 10% | - Core platform configuration
|
| Integrations | 6% | - System connectivity
|
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NEW QUESTION # 18
In which Salesforce object are planograms stored?
Answer: A
Explanation:
A planogram is represented in Consumer Goods Retail Execution by an Image record. The Image object stores the reference representation of the expected product arrangement that a field representative uses during a Planogram Check.
Salesforce ' s Planogram Check prerequisites explicitly require administrators to create an Image record in the Image object representing the planogram at a store. The Image is then associated with the relevant In-Store Location, such as a primary shelf, aisle, checkout counter, or endcap. The Retail Store KPI subsequently references that Image through its Planogram field and combines it with the appropriate Assessment Indicator Definition, In-Store Location Category, Retail Store Group, and KPI Type.
When creating the Image record, the administrator can provide either the location URL of the image or upload an image file, specify the image category, activate the record, and make it available to field representatives.
During Planogram Check execution, representatives can open Product Details to review the expected reference image and compare the shelf arrangement against the merchandising standard.
Study Guide Topics:Data Setup - > Planogram - > Image Object - > In-Store Location - > Retail Store KPI
NEW QUESTION # 19
Universal Communication is a digital cable leader across the United States. They have started using Communications Cloud for their B2B use case. One of their new requirements is on One Time Charges (OTCs) that depend on multiple factors. Some of the factors are account related, while other factors are product related. They already use matrix-based pricing for their recurring price that depends on different sets of properties on Product and Account.
What approach should a Consultant take to implement OTC within the existing matrix-based recurring pricing model?
Answer: D
Explanation:
Salesforce Communications Cloud supports rich pricing models using Matrix-Based Pricing (MBP). Matrix-based pricing is the recommended method when pricing depends on multiple attributes from Account, Product, or other context properties.
For One-Time Charges (OTCs), Salesforce recommends separate pricing matrices, not combining OTC logic inside recurring matrices. OTCs often have different conditioning logic, different triggers, and different applicability rules than recurring charges.
Option B follows the supported pattern:
Define a new matrix for OTC pricing
Use relevant Account attributes (tier, segment, SLA level)
Use relevant Product attributes (speed, class of service, add-ons)
Output the appropriate OTC amount
Options A and C introduce unnecessary custom logic or create nonstandard product artifacts. Option D is incorrect because recurring pricing matrices must not be overloaded with unrelated OTC fields-Salesforce documentation recommends separating matrices by charge type.
NEW QUESTION # 20
Universal Connect (UC) sells several mobile devices to its customers. UC has several attributes like color, storage, and screen size that are common across mobile devices. UC is looking for recommendations around efficiently modeling them using the SFI product catalog.
How should the Consultant model the product catalog to achieve UC's requirements?
Answer: B
Explanation:
Salesforce EPC provides Object Types to group products that share common attributes. For mobile devices that all share color, storage, screen size, the correct modeling approach is:
โ Create a Mobile Offer Spec Type
Add all common attributes (color, storage, screen size).
Set parent = Base Offer Spec Type (standard hierarchy).
Associate mobile device products with this Object Type.
This ensures:
Attribute reuse
Cleaner catalog modeling
Easier maintenance
Declared inheritance from Base Offer Spec Type โ Mobile Offer Spec Type โ Device Offer Why others are incorrect:
A: Associates devices with Base Type instead of Mobile-specific type.
B: Suggests reversing hierarchy (incorrect structure).
D: Putting all attributes on Base Offer Spec Type violates specialization and bloats the base type.
NEW QUESTION # 21
Northern Trail Outfitters wishes to use Tableau CRM as part of their Consumer Goods Cloud rollout. What data is required to support successful creation of the app?
Answer: A
Explanation:
CRM Analytics for Agentforce Consumer Goods requires a minimum set of records before the Analytics for Consumer Goods app can be successfully created. Salesforce identifies the required data objects as Account, RetailStore, Visit, RetailVisitKpi, and Product2. An Order record is additionally required when the organization wants to include both Retail Execution and sales data.
The Retail Visit KPI requirement is particularly important because Retail Visit KPI records contain actual information captured during visits against the Assessment Indicator Definitions and targets configured for Retail Execution. These records provide the analytics layer with visit-level compliance and performance measurements that can be used in dashboards for store performance, product performance, territory analysis, and other Retail Execution insights.
Retail Visit KPI records are generated as part of the assessment-task process based on the underlying Retail Store KPI configuration. Salesforce therefore requires at least one RetailVisitKpi record in the organization when validating the data prerequisites for the CRM Analytics application.
The analytics setup process validates these minimum data requirements and displays a message when required records are missing.
Study Guide Topics:Analytics - > CRM Analytics for Agentforce Consumer Goods - > Data Requirements - > Retail Visit KPI - > Retail Execution Analytics
NEW QUESTION # 22
Which three dashboards are natively available with Tableau CRM for Consumer Goods Cloud?
Answer: A,C,E
Explanation:
Sales Rep Performance, Store Insights, and Product Performance are standard analytics dashboards provided for Consumer Goods Retail Execution.
The Sales Rep Performance dashboard enables sales managers to compare representatives, identify high- and low-performing team members, and analyze performance trends over time. Metrics can include revenue, product sales, visits, compliance, and other Retail Execution measurements.
The Store Insights dashboard provides store-focused analysis. It enables users to examine store sales, compliance metrics, product performance, visits, and related trends to identify outlets that require attention.
Salesforce documents Store Insights as one of the embedded dashboards available within the Consumer Goods analytics experience.
The Product Performance dashboard provides product- and category-level insights. Sales managers can identify high- and low-performing products, review revenue and quantity trends, analyze compliance, and determine which products require intervention.
The native analytics portfolio contains additional dashboards such as Store Performance, Territory Performance, Whitespace Analysis, and Sales Manager Home. Category Insights and Inventory Performance are not the corresponding standard dashboard names represented by these options.
Study Guide Topics:Analytics - > CRM Analytics - > Sales Rep Performance - > Store Insights - > Product Performance
NEW QUESTION # 23
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