Salesforce ADM-201 Knowledge Points | Valid Test ADM-201 Test

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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
Topic 2: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
Topic 3: Productivity and Collaboration10%- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
- Activity management
  • 1. Tasks, events, calendars
Topic 4: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 5: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 6: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 7: Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
Topic 8: Configuration and Setup15%- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options

>> Salesforce ADM-201 Knowledge Points <<

Quiz 2026 Salesforce Latest ADM-201 Knowledge Points

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Salesforce Certified Administrator Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which of the following needs to be specified in order to schedule a report?

Answer: A,B,C,D


NEW QUESTION # 129
Will WF evaluate rules retroactively?

Answer: A

Explanation:
Explanation/Reference:
Explanation/Reference:
When a WF is created, SF will only evaluate the rule for records created / edited from that moment forward, it will not evaluate workflow rules retroactively. That’s tasks/emails will not be created for existing records in the DB that already meet the criteria necessary for the rule to trigger.


NEW QUESTION # 130
In order to implement more business process multiple record types must also be implemented:

Answer: A


NEW QUESTION # 131
Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

Answer: B

Explanation:
To manage different levels of support service (Gold, Silver, Bronze), Salesforce uses the Entitlement Management feature. An "Entitlement" defines the specific type of support a customer is eligible for. To
"ensure that this is part of every client's account" automatically, a Platform Administrator should use Flow Builder. A record-triggered flow can be set to run whenever an Account is updated to "Customer" status or when a specific "Service Level" field is populated. The flow can then automatically create or link an Entitlement record to that Account. This ensures that when a new case is opened, the support agent immediately sees the SLA (Service Level Agreement) associated with that customer. Routing Configurations (Option B) and Assignment Rules (Option D) handle who gets the case, but they do not define the level of service. Email-to-Case (Option C) is an intake method, not a service-level tracking tool.


NEW QUESTION # 132
Identify the true statements about the workflow approval process?

Answer: A,B


NEW QUESTION # 133
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