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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Integrate and Extend Agents in Copilot Studio40-45%- Build advanced agent solutions
  • 1. Create agent flows
  • 2. Design and implement multi-agent solutions
  • 3. Configure actions and tools
  • 4. Automate computer-use and orchestration scenarios
  • 5. Implement human-in-the-loop workflows
- Integrate agents with enterprise systems
  • 1. Integrate REST APIs and external services
  • 2. Use connectors and custom connectors
  • 3. Implement Model Context Protocol (MCP)
  • 4. Configure Azure AI Search and enterprise knowledge sources
  • 5. Integrate with Microsoft Foundry and Azure services
Test and Manage Agents20-25%- Monitor and manage agent solutions
  • 1. Manage deployments and environments
  • 2. Apply responsible AI practices
  • 3. Monitor agent flows and performance
  • 4. Use Power Platform pipelines and ALM processes
  • 5. Implement governance and security controls
  • 6. Test and validate agent behavior
Plan and Configure Agent Solutions30-35%- Plan agent solutions
  • 1. Plan reusable agent components
  • 2. Plan identity strategy
  • 3. Plan responsible AI strategy
  • 4. Plan channels and deployment
  • 5. Evaluate security and governance considerations
  • 6. Plan integration with enterprise systems
  • 7. Design agents for internal or external audiences

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Test AB-620 Sample Questions | Valid Microsoft Valid AB-620 Exam Prep: Designing and Building Integrated AI Agent Solutions in Copilot Studio

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Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions (Q94-Q99):

NEW QUESTION # 94
You need to configure the agent in Copilot Studio to use internal and external partner knowledge sources to answer user questions about the airline services.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: A,B

Explanation:
A . Use a Microsoft Graph connector to index the partner's travel advisory content. Microsoft 365 Copilot connectors-formerly called Microsoft Graph connectors-index non-Microsoft enterprise content into Microsoft Graph, making it available for semantic knowledge grounding and citations. Microsoft Learn: Copilot connectors D . Add the internal policy documents as a knowledge source. The SharePoint PDFs and policy documents should be connected as agent knowledge so generative answers can retrieve and summarize the relevant content. This is scalable and avoids manually maintaining document-specific topics. Microsoft Learn: SharePoint knowledge sources B violates the requirement to avoid manually authored Q&A topics. C could produce ungrounded responses from unapproved public sources and would not satisfy the airline's accuracy, security, or compliance requirements.


NEW QUESTION # 95
A team has deployed an agent in Copilot Studio and needs to evaluate whether the agent is meeting its intended goals before expanding usage to a broader audience.
The team must evaluate agent performance using a structured and repeatable approach that produces actionable insights.
You need to select and apply an appropriate evaluation method by performing the required actions in the correct order.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 96
A company is designing an agent flow that includes human in the loop stages during execution.
The company requires that the agent flow perform the following actions:
Must wait for a human decision before it resumes.
Must collect information and then continue execution.
You need to configure the flow behavior.

Answer:

Explanation:


NEW QUESTION # 97
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
* Must retrieve the current balance of a customer account stored in Dataverse.
* Must retrieve the real-time shipping status of an order that updates throughout the day in Dynamics 365.
* Must answer questions based on the content of a static PDF policy document.
* Must provide a welcome message that does NOT depend on enterprise data.

Answer:

Explanation:


NEW QUESTION # 98
A team is preparing to evaluate an agent in Copilot Studio before expanding access to additional users.
The team must select an evaluation method that meets the following requirements:
* Use a fixed set of prepared interactions.
* Determine responses against a predefined baseline.
* Support consistent comparison across repeated test runs.
You need to choose an evaluation method that meets the requirements.
What should you do?

Answer: B

Explanation:
A standardized evaluation matrix is the appropriate choice because it establishes fixed test inputs, expected responses, and consistent scoring criteria. In Copilot Studio, this approach is implemented by creating a reusable test set containing prepared test cases and applying appropriate evaluation methods to each case.
The predefined baseline can consist of expected answers, required keywords, expected tool usage, or custom quality criteria. Depending on the required precision, the team can use exact match, text similarity, compare meaning, keyword match, tool-use, or custom evaluation methods. Copilot Studio records the generated response and evaluates it against the configured expectation, producing repeatable scores and pass-or-fail results.
The same test set can be executed multiple times and the resulting runs compared. This provides an objective way to detect regressions after changes to instructions, topics, knowledge sources, tools, or models. A limited live pilot measures production outcomes but does not provide tightly controlled inputs. Manual transcript reviews and relying on a previous run are subjective and do not establish repeatable evaluation criteria.
Relevant study-guide area: Test and manage agents # Evaluate agent performance # Create a test set, choose an evaluation method, and review test results . See About agent evaluation , Choose evaluation methods , and Run evaluations and view results .


NEW QUESTION # 99
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