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Salesforce AP-203 Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Product Catalog Design 1. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products. 2. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog. - Solution Architecture 1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management. 2. Integrate Contract Lifecycle Management (CLM) and Document Generation. 3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
Discovery	24%	- Architecture Assessment 1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture. 2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome. - Requirements Analysis 1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud. 2. Given a customer scenario, map and document the business process, personas, and requirements. 3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud. 4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
Delivery	16%	- Implementation 1. Advise customers on best practices, solution architecture, and success metrics. 2. Support implementation teams and ensure successful project delivery. - Validation 1. Verify solution meets business requirements and KPIs.

Section

Weight

Objectives

Planning and Design

60%

- Product Catalog Design

1. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
2. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.

- Solution Architecture

1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
2. Integrate Contract Lifecycle Management (CLM) and Document Generation.
3. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.

Discovery

24%

- Architecture Assessment

1. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
2. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.

- Requirements Analysis

1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
2. Given a customer scenario, map and document the business process, personas, and requirements.
3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
4. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.

Delivery

16%

- Implementation

1. Advise customers on best practices, solution architecture, and success metrics.
2. Support implementation teams and ensure successful project delivery.

- Validation

1. Verify solution meets business requirements and KPIs.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q58-Q63):

NEW QUESTION # 58
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

Answer: D

NEW QUESTION # 59
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B. Create an orchestration plan and define a scenario for each top product offer
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

Answer: A,D

NEW QUESTION # 60
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Answer: A

NEW QUESTION # 61
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

Answer: C

NEW QUESTION # 62
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Bundle the similar product together to reduce the volume
B. Mark the orderable flag on the legacy system to false so that they cannot be used.
C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D. Make use of object types and attributes to better handle scalability using EPC functionality.

Answer: C,D

NEW QUESTION # 63
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