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| Section | Weight | Objectives |
|---|---|---|
| ITIL 4 Core Concepts and Differences from Previous Versions | 20% | - Main differences between ITIL v3 and ITIL 4 - Service value system and service value chain - Key concepts and definitions in ITIL 4 |
| High Velocity IT (HVIT) | 20% | - Operating models for high-speed digital environments - Agile, Lean and DevOps principles and practices - Rapid service delivery and continuous improvement |
| Create, Deliver and Support (CDS) | 20% | - Value streams and processes for creation and delivery - Service design, development and delivery - Service performance and quality management |
| Drive Stakeholder Value (DSV) | 20% | - Customer journey mapping and experience management - Stakeholder relationship management - Service consumption and value realization |
| Direct, Plan and Improve (DPI) | 20% | - Governance and management control - Continual improvement and organizational change - Strategic planning and direction setting |
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NEW QUESTION # 38
An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?
Answer: B
Explanation:
The correct answer is B. Value stream mapping. This is because value stream mapping is a technique that helps to visualize how a service delivers value to the stakeholders, and identify the risks, dependencies, inefficiencies, and opportunities for improvement along the way12. Value stream mapping involves defining the service vision, mapping the current state, analyzing the current state, designing the future state, and implementing the future state12. By considering how each set of stakeholders will experience the service, the organization is defining the service vision and mapping the current state of the service.
A). An agile approach is not the correct answer, because an agile approach is a way of working that is flexible, iterative, and adaptive to changing requirements and feedback34. An agile approach does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
C). Workforce planning is not the correct answer, because workforce planning is a process that ensures that an organization has the right people with the right skills at the right time to deliver its objectives . Workforce planning does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
D). Shift left is not the correct answer, because shift left is a practice that aims to resolve issues as close as possible to their source, and prevent them from escalating to higher levels of support . Shift left does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service. References:
* ITIL 4 Managing Professional Transition Module Sample Paper - English, page 9, question 2, answer B
* ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 10, learning outcome 1.4
* ITIL 4 Managing Professional Transition Course Online - Simplilearn, section 3.2, lesson 3.2.1, topic
"Agile Approach"
* ITIL 4 Managing Professional: Transition Module | Axelos, page 2, section "ITIL 4 Managing Professional Transition Module"
* [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.3, topic
"Workforce Planning"
* [ITIL 4 MP Transition: a transformed framework | Axelos], paragraph 4, sentence 2
* [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.4, topic
"Shift Left"
* [Course: ITIL 4 Managing Professional Transition | ITIL USA], paragraph 3, sentence 3
NEW QUESTION # 39
Which can act as an operating model for an organization?
Answer: A
Explanation:
Explanation
The correct answer is B. The service value chain because it is the core component of the ITIL 4 service management framework that describes how an organization orchestrates its IT capabilities to achieve its strategic objectives. The service value chain is an operating model that covers all the key activities to flexibly manage products and services1. It consists of six interconnected value chain activities: plan, improve, engage, design and transition, obtain/build, and deliver and support2.
Option A is not correct because the four dimensions of service management are not an operating model, but rather a holistic perspective that should be considered for the effective and efficient facilitation of value co-creation2. The four dimensions are: organizations and people, information and technology, partners and suppliers, and value streams and processes2.
Option C is not correct because the ITIL guiding principles are not an operating model, but rather a set of recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure2. The ITIL guiding principles are: focus on value, start where youare, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate2.
Option D is not correct because continual improvement is not an operating model, but rather a recurring organizational activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations2. Continual improvement is based on the continual improvement model, which consists of four steps: what is the vision, where are we now, where do we want to be, and how do we get there2.
References: : ITIL 4 Models - A New Operating Model in ITIL 4 - KnowledgeHut : ITIL 4 Managing Professional Transition Course Online - Simplilearn
NEW QUESTION # 40
Which is an input to the service value system?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
In ITIL 4, the Service Value System (SVS) transforms inputs into outputs through the use of various components.
The input to the SVS is opportunity and demand.
* Demand refers to the need or desire for products and services from internal or external consumers.
* Opportunity represents options or possibilities to add value.
* The SVS uses this input to produce value as the output.Therefore, Option D - "A need from consumers for new or changed services" - accurately describes an input into the SVS.
NEW QUESTION # 41
Which practice has a purpose that involves creating closer, more collaborative relationships?
Answer: D
Explanation:
Comprehensive Explanation:
The purpose of Supplier Management includes:
Ensuring that the organization's suppliers and their performance are adequately managed to support value creation through strong, collaborative relationships.
Thus, Option A is correct.
NEW QUESTION # 42
Which is a purpose of the customer journey?
Answer: A
NEW QUESTION # 43
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