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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Fields, relationships, and schema - Lightning record pages and components - Lightning App Builder and page layouts |
| Topic 2: Data and Analytics Management | 17% | - Data validation and deduplication - Data security and quality - Reports and dashboards - Data import/export tools |
| Topic 3: Productivity and Collaboration | 10% | - Email and calendar integration - Activities, tasks, and events - Chatter configuration |
| Topic 4: Service and Support Applications | 10% | - Case management - Knowledge and support tools - Entitlements and service contracts |
| Topic 5: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 6: Sales and Marketing Applications | 10% | - Forecasts and sales processes - Lead and opportunity management - Campaigns and products |
| Topic 7: Configuration and Setup | 15% | - Profile and permission sets - User management and security - Sharing model and access controls - Company and org settings |
| Topic 8: Workflow/Process Automation | 15% | - Salesforce Flow - Approval processes - Automation best practices |
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NEW QUESTION # 109
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
Answer: B
NEW QUESTION # 110
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
Answer: B
Explanation:
Explanation
To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outbound message to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References: https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_action_outboundmessaging.htm&type=5
NEW QUESTION # 111
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
Answer: C
Explanation:
Explanation
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence.
References: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
NEW QUESTION # 112
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
Answer: B
Explanation:
Explanation
Outbound message allows you to send information to an external system as part of a workflow rule or approval process. You can use outbound message to specify which fields to send and which endpoint URL to send them to.
References: https://help.salesforce.com/s/articleView?id=sf.workflow_om_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_om_define.htm&type=5
NEW QUESTION # 113
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
Answer: C
Explanation:
Explanation
Lightning page allows you to customize a record page and add a screen flow as a component. You can use the Lightning App Builder to drag and drop the Flow component onto the page and select the screen flow you want to display.
References: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_lightning_page.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
NEW QUESTION # 114
......
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