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NEW QUESTION # 89
A CMDB Administrator wants to leverage the CMDB Data Foundations Dashboard.
What are benefits of using this application?
(Choose 2 options)
Answer: B,C
Explanation:
The CMDB Data Foundations Dashboard helps administrators assess whether important CMDB data is valid, properly configured, and aligned with expected data quality practices. It is designed to surface actionable gaps and risks, then guide remediation through playbooks. Therefore, B and C are correct. The dashboard does not automatically remediate all risks by itself; it guides administrators and data owners toward corrective actions through structured playbooks. It also is not primarily a custom metric development framework. Its purpose is to provide curated, ServiceNow-aligned metrics and remediation guidance for CMDB and CSDM maturity.
This makes it useful for improving data health, identifying configuration issues, and supporting governance without requiring custom reporting or manual analysis from scratch.
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NEW QUESTION # 90
A CMDB Administrator wantsonly the CIs of Principal Classesto appear inCI reference fields, such as the CI reference field on anIncident form.
Where does the CMDB Administrator designatePrincipal Classes?
Answer: A
Explanation:
Principal Classesare a key CMDB configuration concept used to controlwhich CI classes are selectable in reference fieldsacross ITSM processes. This helps reduce noise, prevent incorrect CI selection, and improve data quality.
InServiceNow, Principal Classes are designated within theCI Class Manager. This tool allows CMDB administrators to manage the CI class hierarchy, define ownership, and explicitly mark classes asprincipal.
Once a class is marked as principal, its CIs become available in CI reference fields such as those on Incident, Change, and Problem forms.
Option A (CMDB Workspace) provides operational and analytical views but does not control schema-level class behavior. Option C (System Properties) does not manage class designation. Option D (CMDB Data Manager) governs lifecycle and data quality policies, not reference field behavior.
By configuring Principal Classes in theCI Class Manager, organizations ensure that only relevant, high-value CI classes are exposed to end users, aligning with Data Foundations best practices.
Therefore, the correct answer isB - CI Class Manager.
NEW QUESTION # 91
An organization is updating the CMDB to include new asset types like loT devices Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filler to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes?
Answer: A,B
Explanation:
ManagingCI classes and Principal Class designationis aschema-level CMDB activitythat directly impacts how CIs appear in ITSM processes such as Incident, Change, and Problem. InServiceNow, these activities require specific administrative privileges to ensure governance, security, and upgrade safety.
Thesn_cmdb_adminrole is required because it provides administrative access to CMDB structures, including CI class hierarchy management, Principal Class configuration, and overall CMDB governance. Without this role, users cannot add, remove, or govern CI classes effectively.
Thepersonalize_dictionaryrole is also required because adding or removing CI classes involvesdictionary- level changes. CI classes are implemented as tables that extend the CMDB schema, and modifying the Principal Class filter relies on dictionary metadata. This role grants permission to create, modify, or remove class definitions safely.
Thesn_csdm_adminrole focuses on managing CSDM constructs (domains, services, lifecycle alignment) but does not grant dictionary or schema modification rights. Thecmdb_query_builderrole is used only for querying and reporting and does not allow structural changes.
Therefore, the two required roles arepersonalize.dictionaryandsn_cmdb_admin, makingOptions A and Bcorrect.
NEW QUESTION # 92
Drag and Drop Question
Given a list of Service types in the platform, drag the appropriate service to its definition.
Answer:
Explanation:
Explanation:
Within the Common Service Data Model (CSDM), service types are clearly defined to separate business-facing value, application logic, and technical enablement. Correct classification is foundational to impact analysis, ownership, reporting, and service visibility.
An Application Service is a logical representation of a deployed application or system stack. It models how an application runs, including servers, databases, middleware, and integrations.
Application Services are typically created and maintained through Service Mapping and are primarily consumed by IT operations, DevOps, and support teams.
A Technology Management Service (also called a Technical Service) represents shared technical capabilities such as databases, authentication platforms, messaging systems, or cloud infrastructure. These services are published to Service Owners, not business users, and underpin one or more Application Services or Business Services. They are critical for understanding technical dependencies and risk but are not business-facing.
A Business Service is published to Business Users and directly supports business capabilities and outcomes. It represents what the business consumes, such as "Online Banking," "Order Fulfillment," or "Employee Onboarding." Business Services sit at the top of the CSDM hierarchy and are the anchor point for SLAs, experience, and value measurement.
Correctly distinguishing these service types ensures alignment with CSDM best practices, enables accurate impact analysis, and prevents common CMDB anti-patterns such as exposing technical services to business users or misrepresenting application stacks as business value.
NEW QUESTION # 93
A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.
What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Answer: B
Explanation:
In Data Foundations, "Insight" includes using dashboards and guided remediation to identify and fix issues that degrade CMDB trust. Missing serial numbers on Hardware CIs is a high-risk data quality issue because serial number is commonly used as a key identifier for uniqueness. When it is missing, identification and reconciliation become less reliable, increasing the likelihood of duplicate CI creation from Discovery, integrations, or manual entry.
ServiceNow provides structured, prescriptive guidance through the CMDB Data Foundations Dashboard Playbooks. These playbooks are designed specifically to help administrators move from a dashboard finding (for example, low uniqueness or incomplete key identifiers) to a repeatable remediation approach. They typically guide you to: confirm the scope of impacted CI classes, validate which sources should populate serial number (Discovery, integrations, import sets, vendor feeds), verify mapping and transformation logic, and then remediate existing records while putting controls in place to prevent recurrence.
NEW QUESTION # 94
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