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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Objectives
Contribute to Value with Digital Products	- Resilient operations - Assured conformance - Co-created value - Valuable investments - Fast development
High-Velocity IT Techniques and Practices	- Automation - Testing and validation - Cloud computing - Architecture and design - Security and risk management
Digital Product Lifecycle	- Service value creation - Digital product lifecycle - ITIL operating model - Value streams
Guiding Principles for High-Velocity IT	- Lean practices - DevOps culture - Application of ITIL guiding principles - Continuous improvement - Agile methods
Understand High-Velocity IT Concepts	- IT transformation - Digital transformation - Digital organization - Digital technology - High-velocity IT - Digital products

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q82-Q87):

NEW QUESTION # 82
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A. Reduced work in progress and improved flow
B. Guaranteed regulatory compliance
C. Elimination of all defects
D. Increased utilization of every team member

Answer: A

Explanation:
Kanban makes work visible and applies work-in-progress limits so that bottlenecks become apparent and are addressed. Restricting concurrent work reduces context switching and queuing, which shortens lead times and improves throughput, even though individual utilization may appear lower.

NEW QUESTION # 83
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?

A. Service validation sign-off by a change advisory board
B. Post-implementation review
C. Continuous testing
D. Chaos engineering

Answer: C

Explanation:
Continuous testing embeds automated testing throughout the delivery pipeline so that feedback about quality is immediate and constant. Because defective changes are stopped at the point of introduction, quality is built in rather than inspected at the end, enabling frequent releases with confidence.

NEW QUESTION # 84
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.
Which is the BEST improvement activity?

A. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
B. Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models
C. Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
D. Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams

Answer: B

Explanation:
The best improvement activity is to assess the organization's strategic objectives and customer requirements, then decide on the number and types of service design approaches and models.
This ensures alignment with business goals and customer needs, rather than imposing a one- size-fits-all model or simply increasing resources.

NEW QUESTION # 85
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
B. By assessing and comparing investment proposals for the services that the organization offers to its consumers
C. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
D. By using the concept of a minimum viable product to establish the technical and environment architecture

Answer: C

Explanation:
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.

NEW QUESTION # 86
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

A. Value stream mapping
B. Continuous integration
C. Chaos engineering
D. Design thinking

Answer: D

Explanation:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.

NEW QUESTION # 87
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