L5M9試験問題解説集、L5M9試験関連情報

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Performance Improvement in Operations- Performance measurement and benchmarking
  • 1. Setting performance targets
    • 2. Benchmarking techniques
      - Continuous improvement approaches
      • 1. Process improvement methodologies
        • 2. Business process re-engineering
          Quality and Reliability Management- Failure prevention and recovery
          • 1. Failure measurement and impact
            • 2. Failure Mode and Effects Analysis (FMEA)
              • 3. Maintenance strategies and reliability improvement
                - Total Quality Management (TQM)
                • 1. Quality assurance vs total quality
                  Operations Management Concepts- Definition and scope of operations management
                  • 1. Operations as transformation process (input–transformation–output)
                    • 2. Role of operations in supply chain efficiency and effectiveness
                      - Performance objectives of operations
                      • 1. Dependability
                        • 2. Flexibility
                          • 3. Cost
                            • 4. Quality
                              • 5. Speed
                                Operations Strategy and Performance- Operations strategy development
                                • 1. Top-down vs bottom-up strategy perspectives
                                  • 2. Stages of operations strategy evolution
                                    - Order winners and order qualifiers
                                    • 1. Competitive positioning through operations capability
                                      Operations Processes and Systems- Process design and analysis
                                      • 1. Input–transformation–output model
                                        • 2. Types of operations: manufacturing and services
                                          - Four Vs of operations
                                          • 1. Variety
                                            • 2. Variation in demand
                                              • 3. Volume
                                                • 4. Visibility

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                                                  CIPS Operations Management 認定 L5M9 試験問題 (Q27-Q32):

                                                  質問 # 27
                                                  Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

                                                  正解：B、C

                                                  解説：
                                                  FMEA is categorised into two parts; design and process. This is from p.97


                                                  質問 # 28
                                                  In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

                                                  正解：C

                                                  解説：
                                                  The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


                                                  質問 # 29
                                                  In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

                                                  正解：A、D

                                                  解説：
                                                  Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


                                                  質問 # 30
                                                  Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?

                                                  正解：D

                                                  解説：
                                                  This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods


                                                  質問 # 31
                                                  A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

                                                  正解：D

                                                  解説：
                                                  This is an example of condition-based maintenance. This is when, prior to failure, the user is alerted to a potential problem and given time to fix it before it happens. Preventative maintenance is proactively checking regularly, so in this scenario it would be the driver checking the oil level manually before each journey. Reactive maintenance would be changing the oil when it needs changing (not beforehand). Run to breakdown would be driving the vehicle until it doesn't go any more then replacing the vehicle. See p.103.


                                                  質問 # 32
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