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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Experience Site Configuration	- Navigation and structure configuration - Templates and branding - Site creation and setup
Security and Access	- Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility
Experience Personalization	- Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation
Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features
Experience Cloud Fundamentals	- Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q149-Q154):

NEW QUESTION # 149
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
B. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
C. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
D. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.

Answer: C

Explanation:
To fix the issue of Experience Cloud users not being ableto view Contacts and Accounts, you should configure sharing rules on each object to give Read Only access to Experience Cloud users.Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to grant Read Only access to Contacts and Accounts owned by internal users to Experience Cloud users.

NEW QUESTION # 150
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers

A. Add external users directly to approval queues and create a digital experience for those users.
B. Assign external users as approvers on records and create a digital experience forthose users.
C. Assign external users Super User accesson records and create a digital experience for those users,
D. Assign external users as the co-owners on records and create a digital experience for those users.

Answer: A,B

Explanation:
External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.

NEW QUESTION # 151
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
B. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
C. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
D. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Answer: C

Explanation:
To optimize the public knowledge base, a consultant should recommend to bulk-import the top performing articles to Salesforce and select the public knowledge base channel. This will allow NTO to import only the most relevant and useful articles from the external system and make them available to public users on its site.
The public knowledge base channel is a feature that allows NTO to share articles with unauthenticated users on its site.

NEW QUESTION # 152
Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume oftraffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.
What should CK do to get the best performing site?

A. Use Next Best Action to predict what content to serve to the user's browser.
B. Disable Visualforce to make all pages switch to Lightning.
C. Schedule Apex jobs to push content to users' browser caches.
D. Enable and configure the Content Delivery Network so that public content is cached.

Answer: D

Explanation:
The ContentDelivery Network (CDN) is a feature that improves the performance of public sites by caching static content, such as images, CSS files, and JavaScript files, on servers that are closer to the site visitors.
This reduces the load on the Salesforce servers and speeds up the page loading time. CK can enable and configure the CDN from Experience Builder settings.

NEW QUESTION # 153
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?

A. Customer Community Plus
B. External Community Plus
C. Authenticated Service Site User
D. External Identity

Answer: A

Explanation:
Thisuser license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5

NEW QUESTION # 154
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