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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Support end-to-end e-commerce processes
B. Delivery of an e-commerce platform
C. Management of opportunities
D. Checkout and payment modules
E. Customer credit scoring

Answer: A,B,D

NEW QUESTION # 28
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Sales Cloud Version 2
D. SAP Emarsys

Answer: B

NEW QUESTION # 29
Which of the following is a feature of SAP Customer Data Platform?

A. Payload customer error messages
B. Unique customer database
C. Product Workbench
D. Al customer overview

Answer: B

NEW QUESTION # 30
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It enables processing of accounting data.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,B,E

NEW QUESTION # 31
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Integration Suite is available to integrate applications.
E. Business process analysis is available out-of-the-box.

Answer: A,C,D

NEW QUESTION # 32
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