Quiz 2026 Oracle Professional 1Z0-1064-26 Reliable Test Vce

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It is configured exclusively via the Engagement Cloud Security Console.
B. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C. It does not require matching passwords between Engagement Cloud and DCS.
D. It enables anonymous users to search the DCS knowledge base.

Answer: A,D

NEW QUESTION # 53
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

Answer: A

NEW QUESTION # 54
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Duration
B. Time Period
C. Available
D. Start/Stop
E. Interval

Answer: A

NEW QUESTION # 55
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You will be required to code any new workflow actions in Groovy.
B. You can modify the workflow to update field values within the SR object.
C. You can define the workflow to run when certain fields of the SR object are changed.
D. You can send an e-mail notification to specified recipients.
E. You can generate tasks for the SR object from the workflow.
F. You must make the changes using the Page Composer tool.

Answer: B,C,D,E

NEW QUESTION # 56
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Instruct users that they can only change their password by chatting with an agent.
B. Enable the "Password Reset" option in the User Administration component.
C. Add the Password Reset component to your DCS application.
D. Obtain the Change Password Link and add it to your DCS page.

Answer: D

NEW QUESTION # 57
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