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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 2: Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control
Topic 3: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 4: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 5: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 6: Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. be required to create all of your own components for the display of Engagement Cloud objects
C. not be able to preview your application before you publish it
D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

Answer: B

NEW QUESTION # 32
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. Multiple users cannot use your sandbox at the same time.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: B,D

NEW QUESTION # 33
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. The signed-in user does not have the appropriate access privileges to a toolbar.
C. You entered a toolbar height that is not more than 70 pixels.
D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
E. You have not enabled the Computer Telephony Integration (CTI) service.

Answer: D,E

NEW QUESTION # 34
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Channel
C. Start time of the call
D. Service Request create date
E. Contact name

Answer: A,D,E

NEW QUESTION # 35
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You must make the changes using the Page Composer tool.
B. You can modify the workflow to update field values within the SR object.
C. You can define the workflow to run when certain fields of the SR object are changed.
D. You can send an e-mail notification to specified recipients.
E. You will be required to code any new workflow actions in Groovy.
F. You can generate tasks for the SR object from the workflow.

Answer: B,C,D,F

NEW QUESTION # 36
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