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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Testing | 11% | - Validate and test designs
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 138
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks.
After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
Answer: C
Explanation:
The correct answer is C. Conduct a workshop with stakeholders to align on the current state and build consensus, as explicitly keyed in the study guide.
The discovery interviews have revealed that the fundamental problem is not simply poor adoption; Cloud Kicks lacks a clear and consistent sales process. Implementing user guidance before the organization agrees on the process would therefore attempt to teach users a workflow that is not yet defined.
Option A is premature. In-App Guidance may support adoption after a process is established, but it cannot resolve disagreement about what that process should be.
Option B gathers additional individual preferences, but the problem described is organizational alignment rather than a shortage of opinions. More isolated responses could actually increase ambiguity if different representatives prefer different approaches.
The study guide therefore favors a collaborative workshop. Bringing stakeholders together allows the team to make the current process visible, identify inconsistencies, establish shared understanding, and build consensus before designing the future experience.
The Discovery principle is clear: align on the problem and current state before implementing the solution.
Study Guide reference/topics: Discovery, stakeholder workshops, current-state alignment, consensus building, adoption strategy.
NEW QUESTION # 139
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
Answer: A
Explanation:
The correct answer is A. Provide clear explanations of AI predictions or recommendations. The study guide explicitly keys this response as the action associated with responsible and transparent AI.
The wording of the question places emphasis on transparency. A transparent AI experience should help the person interacting with the system understand what the AI is presenting rather than simply exposing an unexplained prediction or recommendation.
Option A directly addresses that requirement by communicating an explanation alongside the AI output. In UX terms, this gives the user more context for interpreting the system's recommendation and makes the interaction less opaque.
Option B emphasizes collecting a maximum amount of user data. Regardless of whether additional data might support personalization, that choice does not directly satisfy the transparency requirement being tested in the guide.
Option C describes an internal demonstration or education session. That could inform employees about AI, but it does not make the actual user-facing AI prediction or recommendation more understandable.
The guide therefore distinguishes between organizational activity around AI and transparency within the user experience itself. The appropriate design step is to make AI-generated outcomes understandable to the person receiving them.
Study Guide reference/topics: Responsible AI, transparency, explainability, AI recommendations, Human- Centered Design.
NEW QUESTION # 140
What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?
Answer: B
Explanation:
A grid system is a set of columns and rows that help to organize and align the layout and content of a web page. The Salesforce Lightning Design System (SLDS) provides a responsive grid system that adapts to different screen sizes and devices. The SLDS grid system is based on the CSS Flexbox layout module, which allows for flexible and dynamic positioning of elements.The SLDS grid system consists of the following components1:
Containers: These are the outermost elements that wrap the grid. They have a fixed width that changes according to the breakpoints defined by the SLDS. Breakpoints are the points at which the layout changes based on the screen size.The SLDS has four breakpoints: small, medium, large, and x-large2.
Grids: These are the direct children of the containers. They are the main elements that define the grid structure. They have a display property of flex, which enables the flexbox layout.They can also have modifiers that control the alignment, direction, and wrapping of the grid items3.
Grid items: These are the direct children of the grids. They are the elements that contain the actual content of the page. They have a flex property that determines how much space they take up in the grid.They can also have modifiers that control the order, offset, and visibility of the grid items4.
A UX Designer should use the SLDS grid system to design responsively within the SLDS, as it provides a consistent and flexible way to create layouts that work across different devices and screen sizes.The SLDS grid system also follows the SLDS design principles and best practices, such as clarity, efficiency, consistency, and beauty5.
Grid - Lightning Design System, Grid - Lightning Design System Grid HTML/CSS: Dev Ready Responsive Terms of Service Privacy Responsible Disclosure Trust Cookies Settings Your Privacy Choices Copyright 2015-present Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.
Breakpoints - Lightning Design System, Breakpoints - Lightning Design System Breakpoints HTML/CSS: Dev Ready Responsive Terms of Service Privacy Responsible Disclosure Trust Cookies Settings Your Privacy Choices Copyright 2015-present Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.
Grid - Lightning Design System, Grid - Lightning Design System Grid HTML/CSS: Dev Ready Responsive Terms of Service Privacy Responsible Disclosure Trust Cookies Settings Your Privacy Choices Copyright 2015-present Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.
Grid - Lightning Design System, Grid - Lightning Design System Grid HTML/CSS: Dev Ready Responsive Terms of Service Privacy Responsible Disclosure Trust Cookies Settings Your Privacy Choices Copyright 2015-present Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.
Design Principles - Lightning Design System, Design Principles - Lightning Design System Design Principles HTML/CSS: Dev Ready Responsive Terms of Service Privacy Responsible Disclosure Trust Cookies Settings Your Privacy Choices Copyright 2015-present Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners.
NEW QUESTION # 141
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?
Answer: B
Explanation:
Dynamic Forms is a feature that allows users to customize the layout of a record detail page by placing fields and sections anywhere on the page, and applying visibility rules to show or hide them based on certain criteria. Dynamic Forms can help service agents to create user-centric, intuitive, and dynamic layouts that display only the relevant fields and sections for the reservation process. Dynamic Forms can also improve page load times and reduce the need for multiple page layouts and record types.Dynamic Forms is currently available for custom objects and some standard objects in Lightning Experience12.Reference:
Dynamic Forms
Get Started with Dynamic Forms
NEW QUESTION # 142
Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process.
Which feature could be assigned to learners'
Answer: A
Explanation:
Salesforce's Learning Paths functionality is designed to personalize the learning experience within the Salesforce environment by guiding users through curated content relevant to their role and learning objectives. For employees, especially as part of an onboarding process, the following feature could be particularly useful:
Trailhead modules: Trailhead is Salesforce's online learning platform that offers modules covering a wide range of topics related to Salesforce products, best practices, and general business skills. Assigning Trailhead modules through Learning Paths allows for structured and guided learning tailored to the employee's specific needs and roles, making it an ideal choice for onboarding.
While hands-on challenges (option B) and Superbadges (option C) are also part of the Trailhead ecosystem and valuable for learning, they are more suited for testing and validating skills after completing foundational modules, rather than as initial assigned learning content in an onboarding process.
Reference:Salesforce Trailhead provides extensive resources and guides on how to use Trailhead for learning and development, including setting up Learning Paths for employees. The Trailhead website offers detailed information on modules, hands-on challenges, and Superbadges, which can be leveraged to create a comprehensive onboarding experience.
NEW QUESTION # 143
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