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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Policies and Settings	22%	- Slack Connect and app approval settings - Security and compliance configurations - Identity and access management - Analytics and dashboard usage
Topic 2: Delivery and Migration	17%	- Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices
Topic 3: Discovery	10%	- Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition
Topic 4: Learning and Enablement	18%	- Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies
Topic 5: Channel Strategy	10%	- Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows
Topic 6: Governance Structure	8%	- Manage workflows and processes - Establish governance policies - Define admin and owner roles

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Salesforce Certified Slack Consultant Sample Questions (Q85-Q90):

NEW QUESTION # 85
When designing a Slack grid for an organization with various departments and teams, what is a key best practice to ensure effective communication and organization?

A. Recommend that all communication be done through direct messages to maintain privacy
B. Design the grid with multiple channels, organized by departments and project teams, to facilitate focused communication
C. Create a single channel for the entire organization to centralize all communication
D. Set up random channels for casual conversations to encourage usage of Slack

Answer: B

Explanation:
A best practice in Slack grid design is to create multiple channels organized by departments and project teams. This structure facilitates focused communication, allows for better organization of topics, and enhances collaboration by providing dedicated spaces for specific discussions.

NEW QUESTION # 86
In preparing for a Slack rollout in a mid-sized company, what approach should be taken in the communication plan to address the varied tech proficiency levels of employees?

A. Assuming all employees have a high level of tech proficiency and focusing only on advanced Slack functionalities
B. Avoiding any formal communication plan and allowing employees to explore Slack on their own post- launch
C. Developing a multi-tiered communication plan that caters to different levels of tech proficiency, including basic introductory sessions and more advanced workshops
D. Using highly technical jargon in all communications to establish a sophisticated understanding of Slack

Answer: C

Explanation:
A multi-tiered communication plan is ideal for a mid-sized company with varied tech proficiency levels. It should include basic introductory sessions for less tech-savvy employees and advanced workshops for those with higher proficiency. This approach ensures that all employees receive appropriate training and support, facilitating a smoother transition to Slack.

NEW QUESTION # 87
For a client with a global presence and teams operating across various time zones, what is a key consideration for Slack grid design as per the discovery outputs?

A. Limiting the number of channels to avoid confusion among team members in different time zones
B. Developing a centralized grid with region-specific channels, alongside general channels for company-wide communication
C. Designing the grid with an emphasis on asynchronous communication tools only
D. Creating a separate Slack workspace for each time zone to avoid overlap

Answer: B

Explanation:
For a client with a global presence, a centralized grid with region-specific channels allows for localized communication while maintaining a unified platform for the entire organization. This design accommodates time zone differences effectively while also providing channels for broader, company-wide communication.

NEW QUESTION # 88
In a workshop designed to teach advanced Slack functionalities to experienced users, what experiential learning technique would be most effective?

A. Conducting a detailed exam on Slack functionalities at the end of the workshop
B. Distributing advanced user manuals and guides for self-study post-workshop
C. Providing a series of lectures by Slack experts without interactive elements
D. Facilitating a hands-on workshop where users actively engage in creating complex workflows and integrating third-party apps within Slack

Answer: D

NEW QUESTION # 89
You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B. The Slack Consultant will be the primary point of contact post-project completion.
C. The Slack Consultant provides subject matter expertise during the project implementation.
D. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

Answer: C

Explanation:
The correct answer is A . A Slack Consultant brings implementation-specific subject matter expertise. The CSM may support the relationship, customer success planning, and adoption strategy, but the consultant is the specialist who helps execute the implementation with structured discovery, grid design, policies and settings recommendations, migration planning, channel strategy, governance planning, and enablement guidance.
Option B describes a post-project relationship role, which is not the consultant's primary purpose. Option C is incorrect because end-user support tickets should be handled through the client's support process, help channels, IT service desk, or Slack support model, not by the consultant as a standing support agent. Option D is closer to account or sales advisory work and does not describe the consultant's core implementation skillset. The exam is testing role clarity: a Slack Consultant is engaged because Enterprise Grid launch requires specialized design and delivery expertise, not just account management or customer-success guidance.
Reference topic: Delivery and Migration - consultant role, implementation expertise, CSM distinction, Enterprise Grid launch support, and project execution.

NEW QUESTION # 90
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