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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Customer Experience Architecture- Composable enterprise and CX strategy
- End-to-end CX architecture principles
- SAP CX solution integration landscape
Topic 2: Security and Identity Management- Authentication and authorization concepts
- Data protection and compliance in CX solutions
Topic 3: SAP Sales Cloud & Service Cloud- Omnichannel engagement scenarios
- Customer service management processes
- Sales process automation and CRM capabilities
Topic 4: SAP Commerce Cloud- Extension and integration mechanisms
- Product content and catalog management
- Storefront and personalization concepts
Topic 5: Integration and Extensibility- API management and event-driven architecture
- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
Topic 6: SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q29-Q34):

NEW QUESTION # 29
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 30
You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 31
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

Answer: B,D,E


NEW QUESTION # 32
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

Answer: B


NEW QUESTION # 33
Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 34
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