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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales Cloud Applications10%- Account and Contact Management
- Forecasting
- Opportunity Management
- Products, Price Books, and Quotes
- Sales Cloud Features
Topic 2: Organization Setup4%- Fiscal Year
- Currency Management
- User Interface
- Lightning Experience vs Classic
- Company Information
Topic 3: User Setup8%- Permission Sets
- User Creation and Management
- Role Hierarchy
- Profile Configuration
- Delegated Authentication
- User Licenses
Topic 4: Security and Access12%- Login Hours and IP Ranges
- Salesforce Shield
- Object-Level Permissions
- Field-Level Security
- Record Access (OWD, Sharing Rules)
Topic 5: Data Management10%- Data Quality Best Practices
- Data Export
- Duplicate Rules and Matching Rules
- Data Loader
- Data Import Wizard
Topic 6: Salesforce Mobile App and Lightning Experience6%- Lightning Experience Features
- Navigation and UI Customization
- Salesforce Mobile App Configuration
Topic 7: Service Cloud Applications10%- Web-to-Case and Email-to-Case
- Cases and Entitlements
- Service Contracts
- Omni-Channel
- Service Cloud Features
Topic 8: Workflow and Process Automation17%- Process Builder
- Workflow Rules
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Approval Processes
- Flows (Screen Flows, Autolaunched Flows)
Topic 9: Reports and Dashboards11%- Scheduling Reports
- Report Builder
- Dashboard Components
- Joined Reports
- Summary Reports and Matrix Reports
- Report Types
Topic 10: Standard and Custom Objects8%- Roll-up Summary Fields
- Object Relationships (Lookup, Master-Detail)
- Standard Object Overview
- Custom Object Creation
Topic 11: Activity Management and Chatter4%- Chatter Groups and Feeds
- Tasks and Events
- Chatter Best Practices

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Salesforce Certified Administrator Sample Questions (Q53-Q58):

NEW QUESTION # 53
What are two capabilities of the content delivery feature of Salesforce Content? (Choose two.)

Answer: C,D

Explanation:
Section: Volume J
Explanation/Reference:


NEW QUESTION # 54
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5


NEW QUESTION # 55
The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity.
The administrator attempted the same edit without receiving an error.
How can the administratorvalidate the error the user is receiving?

Answer: A,C


NEW QUESTION # 56
What is Force.com Builder? Choose 3 answers:

Answer: A,B,E


NEW QUESTION # 57
If you delete a report and change your mind, you can retrieve it from the recycle bin.

Answer: A

Explanation:
Section: Volume I


NEW QUESTION # 58
......

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