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Salesforce Salesforce-Communications-Cloud 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
トピック 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
トピック 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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かつてないほどの才能の才能が大量に出てきたので、現代の才能はどのような能力を所有し、最終的に成功へと歩むべきでしょうか？まあ、もちろん、それはあなたに社会での地位の資本を与えるSalesforce-Communications-Cloud試験資格認定です。 Salesforce-Communications-Cloud準備資料では、公式の試験銀行に最新の学習モデルと包括的な知識構造が表示されます。これは、技術スキルの向上と将来への価値の創造を目的としています。 Salesforce-Communications-Cloud試験の高度な質問とともにSalesforce-Communications-Cloud試験に合格する必要があります。

Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q71-Q76):

質問 # 71
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
D. Implement a milestone orchestration item to execute request on the fulfillment system for activation

正解：A、C

解説：
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.

質問 # 72
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically balancing order processing tasks across multiple orchestration items
B. By automatically queuing the fulfillment request to retry according to predefined retry policy.
C. By automatically queuing the fulfillment request to retry according to fallout analysis report.
D. By automatically balancing order processing tasks across multiple orchestration queues

正解：B

質問 # 73
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
B. Model the Ethernet access device as a child product of the dedicated internet service offer
C. Model dedicated internet service as a child product of the Ethernet access device offer.
D. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

正解：D

質問 # 74
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Advance Rules
B. Context Rules
C. Compatibility Rules
D. Attribute Rules

正解：A

質問 # 75
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Discounts.
B. Customizations using CPQ Hooks
C. Adjustment using Context rules
D. Promotions

正解：A、C

質問 # 76
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