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ServiceNow CIS-HR Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist - Human Resources
Exam Number:CIS-HR
Exam Format:Multiple select, Multiple choice
Passing Score:70%
Related Certifications:ServiceNow Certified System Administrator
Exam Duration:120 minutes
Available Languages:English
Exam Price:$150 USD
Real Exam Qty:60-70
Certificate Validity Period:2 years (requires recertification)
Sample Questions:ServiceNow CIS-HR Sample Questions
Exam Way:Online proctored exam through ServiceNow exam vendor (PSI)
Pre Condition:ServiceNow Certified System Administrator certification is strongly recommended
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist/hr.html

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To prepare for the CIS-HR Exam, candidates can take the ServiceNow CIS-HR training course or study the ServiceNow HR Service Delivery application documentation. The training course covers topics such as employee data management, case management, knowledge management, HR service delivery workflows, and reporting.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q106-Q111):

NEW QUESTION # 106
If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?

Answer: A

Explanation:
Verified Answer: C. Catalog Item Very Short Explanation: A catalog item is a record producer that defines the required fields and how the item appears in the catalog to employees. To make an HR Service accessible to employees on the Employee Center, the catalog item field must be completed on the HR Service record 1 .


NEW QUESTION # 107
Which application is used to send prompts to managers and employees in their flow of work?

Answer: C

Explanation:
Comprehensive and Detailed 100 to 150 words of Explanation From ServiceNow Human Resources topics:
Proactive Prompts is a feature designed to drive employee engagement and productivity by delivering timely, relevant notifications directly to managers and employees within their natural flow of work. Instead of requiring users to manually search for tasks or information, this application pushes alerts and calls-to-action to common interfaces like the Employee Center or integrated collaboration tools like Microsoft Teams. These prompts can be configured to remind employees to complete surveys, update their profiles, or finish required training. For managers, it can signal pending approvals or upcoming team milestones. By surfacing these " nudges " where users are already working, Proactive Prompts significantly reduces the administrative burden on HR and ensures higher completion rates for critical tasks, creating a more seamless and intuitive employee experience.


NEW QUESTION # 108
Which scoped table is an extension of the Task table and allow only users with approved roles to access it?

Answer: B


NEW QUESTION # 109
What determines if a user can view a Knowledge article?

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html


NEW QUESTION # 110
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?

Answer: B

Explanation:
When an HR agent uses a Document Template to generate a PDF or text document from a case record, ServiceNow automatically appends the creator ' s name to the attachment filename. This is a built-in auditing and organizational feature intended to indicate who generated the document . In a shared services environment where multiple agents might work on the same case, this naming convention provides immediate clarity on the document ' s origin without requiring the user to open the file or check the system logs. It helps maintain an accurate trail of administrative actions, especially for sensitive documents like employment contracts or disciplinary letters. This transparency is essential for compliance and internal quality control, ensuring that if a document needs to be revised or questioned, the original generator can be easily identified by looking at the attachment list on the HR Case.


NEW QUESTION # 111
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