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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 2: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
| Topic 3: Security | 15% | - Monitor and audit workspace activity - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) |
| Topic 4: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings |
| Topic 5: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Topic 6: Enabling Slack Success | 15% | - Promote best practices and user adoption - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement |
| Topic 7: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Convert public channels to private channels - Manage user groups and channel permissions - Configure channel management policies - Manage default channels and required channels |
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NEW QUESTION # 138
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?
Answer: B
Explanation:
Slack best practices advise creating a new channel:
"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business." For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.
(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)
NEW QUESTION # 139
You're a Workspace Owner introducing Slack to your organization for the first time.
In order to encourage employees to use Slack, you've organized a contest to see who can send the most messages in Slack channels in a week.
What's the best way to determine the winner?
(Select the best answer.)
Answer: C
Explanation:
Slack's analytics dashboard provides detailed activity metrics per user:
"The Members tab in the analytics dashboard shows the number of messages sent by each member, making it easy to track individual engagement." The Channels tab tracks activity per channel, not per user.
Installing a bot (option B) or exporting messages (option D) would be unnecessary and complex when Slack's native analytics already provide this data.
(Reference: Slack Administration Study Guide - Analytics and Reporting)
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NEW QUESTION # 140
You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?
Answer: A
Explanation:
Slack best practices for organized workspaces state:
"Establishing and enforcing naming conventions helps members easily identify the purpose of a channel at a glance and maintain workspace organization." Apps (A) aren't necessary for simple naming. Asking for descriptions (B) is unreliable. Spreadsheets (C) are cumbersome and not visible at channel creation.
(Reference: Slack Administration Study Guide - Best Practices for Channel Naming)
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NEW QUESTION # 141
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
Answer: A
Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 142
You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)
Answer: A,B
Explanation:
Slack's best practices for app approval workflows recommend:
"Gather information on licensing requirements and urgency to prioritize app approvals and ensure security reviews align with business needs." Asking about DLP (A) and EKM (C) are technical security details assessed by IT or Security, not by the requestor. Competitor usage (B) is irrelevant to Slack security or approval decisions.
(Reference: Slack Administration Study Guide - Managing App Approvals)
NEW QUESTION # 143
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