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| Section | Weight | Objectives |
|---|---|---|
| Security | 25% | - Security practices
|
| Operating Systems | 31% | - Other operating systems
|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operational Procedures | 22% | - Professionalism and communication
|
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NEW QUESTION # 119
A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info. What term best describes this?
Answer: B
Explanation:
In AI terminology,hallucinationrefers to generated output that appears plausible but is factually incorrect.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"AI hallucination describes output that is fluent and coherent but includes information that is entirely fabricated or inaccurate."
NEW QUESTION # 120
An administrator must rename the administrator account on a Windows desktop. Which tool is best for this?
Answer: C
Explanation:
TheLocal Users and Groups Manager (lusrmgr.msc)is the utility for managing user accounts, including renaming the default Administrator.
FromQuentin Docter - Complete Study Guide:
"The lusrmgr.msc snap-in allows renaming and managing local user accounts, including the default administrator." .
NEW QUESTION # 121
Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows 11 features a"Do Not Disturb"mode under Notification settings, which is designed to suppress interruptions during tasks like videoconferencing.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Windows 11 introduces Do Not Disturb and Focus Assist under notification settings, enabling users to mute alerts during presentations or calls."
NEW QUESTION # 122
A technician is troubleshooting a problem with an internal web-based application. When users attempt to access the site, their browsers display a warning stating that the connection is not private or that the site's security certificate is not trusted. The users are able to bypass this message by clicking "Advanced" and choosing to proceed, but the address bar continues to show a "Not Secure" warning.
Which of the following should the technician do to resolve this issue?
Answer: C
Explanation:
That browser warning with an "Advanced Options" bypass is a classic indicator of a certificate trust problem (expired, self-signed, wrong hostname, or untrusted CA). Quentin Docter explains that when " an untrusted SSL certificate is encountered, the web browser will alert you that the SSL certificate is not valid ," and the address bar may show "Not secure" even if you click through. Since this is an internal application , the correct fix is to ensure the site presents a valid certificate chain trusted by clients-i.e., install a proper SSL/TLS certificate (and ensure it matches the hostname). Docter also describes HTTPS (HTTP over SSL) and notes it uses PKI certificates to validate and encrypt communication.
Mike Meyers' material reinforces that browsers rely on trusted root CAs and warns users when certificates are
"expired" or not trusted. The All-in-One guide similarly states that public keys are delivered as digital certificates signed by a trusted CA, and certificate warnings often mean the site is misconfigured or potentially compromised.
Therefore, the technician should install a proper SSL/TLS certificate for the site (B).
NEW QUESTION # 123
A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone.
Which of the following would the user do to most likely resolve the issue?
Answer: D
Explanation:
If the phone works on Wi-Fi but not off Wi-Fi, the most likely issue is that cellular data is disabled (or restricted). This aligns directly with the CompTIA A+ objective language for mobile troubleshooting, which explicitly includes "wireless/cellular data network (enable/disable)." After travel, users often enable airplane mode or disable cellular data to avoid roaming charges, and sometimes forget to re-enable it.
Quentin Docter's mobile connectivity discussion repeatedly distinguishes Wi-Fi access from cellular connectivity and treats cellular settings as a primary area to verify when Internet access is not available away from Wi-Fi. While data caps/limits could throttle service, they usually don't make all non-Wi-Fi browsing and email impossible immediately. VPN issues might block some access, but the simplest "most likely" resolution based on the symptom is re-enabling cellular data. Reinstalling the SIM is possible, but again not the first, most likely fix given the scenario framing. Therefore, Enable cellular data (A) is correct.
NEW QUESTION # 124
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