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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Topic 2: Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Topic 3: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 4: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 5: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration

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Salesforce Certified Slack Administrator Sample Questions (Q15-Q20):

NEW QUESTION # 15
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)

A. Instruct app requestors to post a business justification in #help-admins when requesting apps.
B. Send all notifications to a specific channel that includes all app managers for app approval.
C. Restrict apps that aren't already used by your organization.
D. Send all app approval requests to app managers in a Slackbot message.
E. Turn on app approval so members can only install apps that have been pre-approved.

Answer: B,E

Explanation:
According to Slack App Management best practices:
"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."
"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests." Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.
(Reference: Slack Administration Study Guide - App Management and Approvals)

NEW QUESTION # 16
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)

A. Create a process to request public channel creation through Slack admins.
B. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
C. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
D. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.

Answer: B

Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
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NEW QUESTION # 17
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Connect tools they are already using, like Google Calendar or Box, to Slack.
B. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
C. Train everyone on how to create Slack integrations.
D. Show employees how they can request new apps to be installed in Slack.

Answer: A

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 18
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
B. Send a company-wide email asking members to use Slack channels for collaboration.
C. Create default channels, so that employees have more options in the channels they can use for collaboration.
D. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
E. Ask your Slack Champions to model the behavior, and encourage others to post in channels.

Answer: A,E

Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 19
Your organization's Slack Enterprise Grid consists of dozens of workspaces with various access settings.
You want to ensure that all new employees are able to join their team's respective workspace.
What is the best way to set up the new employees?

A. Add new employees to user groups and assign the user groups to the respective workspaces.
B. Ensure that the human resources team is adding the new employees to their respective workspaces. Set up and send a "Welcome to Slack" Slackbot message to all new employees introducing them to other public workspaces they can join.
C. Use identity provider (IdP) groups to assign new employees to their respective workspaces.
D. Ensure managers are adding their employees to their respective workspaces. New employees can browse other workspaces as they onboard and become more familiar with Slack.

Answer: C

Explanation:
Slack's best practice for Enterprise Grid states:
"You can use your identity provider (IdP) groups to automatically provision users into the appropriate workspaces, ensuring that workspace membership reflects organizational structure." Manual additions by HR (A) or managers (C) are error-prone and inefficient. User groups (D) control notification settings inside workspaces, but not workspace membership.
(Reference: Slack Administration Study Guide - Managing Workspace Membership via IdP Groups)
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NEW QUESTION # 20
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