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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 2: Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels - Convert public channels to private channels |
| Topic 3: Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations |
| Topic 4: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| Topic 5: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
| Topic 6: Security | 15% | - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 7: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support - Promote best practices and user adoption |
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NEW QUESTION # 95
You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)
Answer: C,D
Explanation:
When designing an Enterprise Grid deployment, Slack recommends a thoughtful, structured approach.
According to Slack's Enterprise Grid best practices:
"Develop a clear business case outlining why a strategic design is important, addressing key goals such as minimizing noise and maximizing collaboration.
Define success criteria and key design principles early, and work with your Slack account team to evaluate different workspace design models." The idea is to ensure leadership understands the need for a strategic design and that the team has clear success metrics. C and E describe possible implementation strategies but jump ahead without a strategic foundation. D (surveying users) is helpful later but not the first step.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Design Best Practices)
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NEW QUESTION # 96
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
Answer: D
Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 97
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?
Answer: B
Explanation:
The best practice is to install official, vetted apps for each alerting tool from the Slack App Directory and configure them to post into a centralized channel (such as #alerts-all). According to Slack documentation:
"Integrating alerting tools through approved apps ensures reliable, structured, and centralized notifications.
Centralized channels allow all relevant teams to quickly monitor, identify, and respond to incidents." Building custom apps is unnecessary if existing integrations meet the needs, and reminders or Slackbot triggers do not solve the systemic problem.
(Reference: Slack Administration Study Guide - Integration Management and Best Practices)
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NEW QUESTION # 98
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)
Answer: A,D
Explanation:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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NEW QUESTION # 99
Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces but are allowed to join other workspaces if they want to.
What is the main benefit of this Grid design?
Answer: C
Explanation:
In Enterprise Grid, one major advantage of creating workspaces based on business units is the ability to delegate administrative responsibilities.
Slack documentation states:
"Distributing workspace administration to leaders who understand their teams' unique needs ensures that workspace management is efficient and more responsive." This approach provides autonomy to different lines of business without overburdening central IT or Slack admins and improves the relevance of each workspace's settings and channel structure.
(Reference: Slack Administration Study Guide - Enterprise Grid Best Practices for Workspace Architecture)
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NEW QUESTION # 100
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