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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration & Data Model15%- Integrate with Salesforce CDP (Customer Data Platform)
- Use APIs for Loyalty Management
- Understand the Loyalty Management Data Model
Topic 2: Currencies & Points20%- Define Rules for earning and redeeming points
- Manage expiration policies for points
- Configure Qualifying and Non-Qualifying currencies
Topic 3: Member Management15%- Understand the Member Enrollment Process
- Manage Member Statuses and Data Privacy
- Configure Member Types and Member Accounts
Topic 4: Promotions & Rewards25%- Understand Voucher Management
- Define rewards and benefit catalogs
- Configure Loyalty Promotions
Topic 5: Loyalty Program Design & Setup25%- Understand the business requirements and configure the Loyalty Program
- Configure program types (B2B, B2C, B2B2C)
- Define and configure Loyalty Tiers

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Salesforce Loyalty Management Accredited Professional Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

Answer: B

Explanation:
To offer Platinum members exclusive access to VIP events, an Administrator should Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit (D). Configuring this exclusive access as a tier benefit specifically for Platinum members allows for clear differentiation of tiers and provides a compelling incentive for members to reach and maintain the Platinum tier. This setup ensures that the highest-tier members receive appropriate recognition and rewards, enhancing their loyalty and engagement with the program.
Options A (Voucher), B (Member Promotion), and C (Transaction Journal) do not accurately represent the method for providing exclusive event access as a distinct benefit of attaining the Platinum tier within a loyalty program.


NEW QUESTION # 40
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

Answer: B


NEW QUESTION # 41
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

Answer: A

Explanation:
To efficiently display information about the Loyalty Program Member on the case detail page, embedding Loyalty Member Profile Cards is a standard solution. These profile cards are designed to provide a concise and comprehensive view of the member's loyalty information, including membership details, points balance, tier status, and recent transactions, directly within the context of a case. This allows customer support agents to quickly access relevant loyalty information without navigating away from the case record, improving efficiency and enabling better support. Salesforce documentation suggests using embedded components like profile cards to enhance user experience and access to information within record pages.


NEW QUESTION # 42
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?

Answer: D


NEW QUESTION # 43
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

Answer: B


NEW QUESTION # 44
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