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| Section | Weight | Objectives |
|---|---|---|
| Advanced Configuration | 20% | - Configure RONA support - Configure roles and departments - Implement VXML applications |
| Reporting | 10% | - Utilize Cisco Unified Intelligence Center (CUIC) |
| Advanced Features | 10% | - Understand CCE features beyond default settings |
| Overview | 20% | - Understand Contact Center basics - Describe access tools - Explain call flow - Describe CCE components and architecture |
| Basic Calls and Agent Settings | 20% | - Configure basic agent functionality - Build basic ICM scripts - Deploy basic call settings - Configure basic call treatment |
| Configuration and Implementation | 20% | - Configure agent teams and supervisors - Implement precision routing - Utilize Finesse administration tool |
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NEW QUESTION # 61
Which user role must be assigned to the ToExtVXML variable in the ICM script?
Answer: A
Explanation:
The ToExtVXML variable in ICM scripts is used to pass data to external VXML applications-it facilitates the transfer of call context data from the ICM routing script to CVP/VXML applications. Access to configure and use this variable requires appropriate permissions.
Why the Correct Answer is Right: B is correct. The ICM Script Admin Role is required to work with the ToExtVXML variable. This role grants full access to ICM scripting capabilities, including the ability to configure ECC (Expanded Call Context) variables and system variables like ToExtVXML that are used in routing scripts for external VXML communication. This is documented in the Cisco ICM Scripting permissions framework.
Why Each Incorrect Answer is Wrong: A is wrong because 'Internet ScriptEditor Role' is not a standard recognized Cisco CCE user role name-the correct role for scripting access is ICM Script Admin Role. C is wrong because Config Manager Role provides access to Configuration Manager for configuring objects like agents and dialed numbers, but not access to ICM scripting variables. D is wrong because Agent Admin Role is scoped to managing agent configurations and desktop settings-it does not grant ICM scripting permissions required to work with variables in the Script Editor.
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NEW QUESTION # 62
Which VVB CLI command can set an individual media file to an expired state?
Answer: D
Explanation:
The correct Command Line Interface (CLI) command to set an individual media file to an expired state in Cisco Virtualized Voice Browser (VVB) is:D.set VVB cache stale_cache_entry <cache_entry_url>This command is used to manually mark a specific media file in the cache as stale, forcing the VVB to fetch a fresh copy of the media file the next time it is requested.References:Cisco VVB administration guides and CLI reference documents provide detailed instructions on using CLI commands, including managing cache entries.
NEW QUESTION # 63
Which two steps are required to configure RONA for CCE? (Choose two.)
Answer: A,D
NEW QUESTION # 64
Which microapp is used to gather information from the caller?
Answer: D
Explanation:
Cisco CVP microapps are pre-built VXML application components that handle common IVR interactions without requiring full Call Studio development. They cover standard use cases like playing audio and collecting input.
Why the Correct Answer is Right: C is correct. The Get Digits microapp prompts the caller and collects DTMF (touch-tone) input-for example, account numbers, PINs, or menu selections. It is the standard tool for gathering information from callers using keypad input in a CVP self-service IVR, as documented in the Cisco CVP Operations Guide.
Why Each Incorrect Answer is Wrong: A is wrong because 'Play Digit' is not a recognized standard CVP microapp. The standard microapps include Play Media, Get Digits, Get Speech, Menu, and ECC Variable. B is wrong because Play Media plays audio files to the caller but does not collect any input-it is output only. D is wrong because Get Speech collects voice input via ASR, not DTMF digits; while it can gather information, Get Digits is the specific answer for keypad-based information gathering.
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NEW QUESTION # 65
How can the Extension Mobility feature be described?
Answer: D
Explanation:
Extension Mobility (EM) is a Cisco Unified Communications Manager (CUCM) feature that separates user configuration from physical phone hardware, enabling hot-desking in contact center environments.
Why the Correct Answer is Right: C precisely matches the official Cisco definition-EM allows agents to log into any IP phone and have their personal phone configuration (line appearances, services, speed dials) follow them. This is critical in hot-desking CCE environments as documented in the Cisco CUCM Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because Device profiles for Extension Mobility are created and managed in CUCM, not in CCE. B is wrong because adding device profiles and phones to the PG user account describes a PG configuration step, not the definition of Extension Mobility. D is wrong because Extension Mobility Cross Cluster (EMCC) specifically enables EM across different CUCM clusters-this statement is the opposite of correct.
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NEW QUESTION # 66
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