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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel & User Group Administration	28%	- Manage user groups and channel permissions - Implement channel naming conventions and best practices - Manage default channels and required channels - Convert public channels to private channels - Configure channel management policies
Topic 2: Security	15%	- Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA)
Topic 3: Enabling Slack Success	15%	- Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Create help channels for user support
Topic 4: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles
Topic 5: Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Topic 6: Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities
Topic 7: App Administration	10%	- Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows

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Salesforce Certified Slack Administrator Sample Questions (Q128-Q133):

NEW QUESTION # 128
Your company wants to add outside consultants onto a project in Slack.
They are not allowed to set up their own Slack workspace, and your company is security-focused.
What is your best course of action?

A. Add the consultants to the project channel as Multi-Channel Guests with a six-month expiration date.
B. Invite the consultants as Multi-Channel Guests, and create a private channel for the consultants and the project team.
C. Create a new workspace for external collaboration, and add the consultants as members.
D. Create a new channel for the project, and add the consultants to the project channel as Single-Channel Guests.

Answer: D

Explanation:
Slack's recommendation for secure external collaboration is:
"Single-Channel Guests are ideal for providing external users with access to only one channel, maintaining strict control over permissions and access." Multi-Channel Guests (B, C) grant access to multiple channels, which is unnecessary and riskier. Creating a new workspace (A) adds administrative burden and is unnecessary for one project.
(Reference: Slack Administration Study Guide - Managing External Users via Guest Roles)

NEW QUESTION # 129
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
C. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
D. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).

Answer: C

Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 130
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
B. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
C. Record a demo outside of Slack and import the file into a multi-workspace channel.
D. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.

Answer: A

Explanation:
Slack Clips are recommended for asynchronous communication:
"Slack Clips allow users to record video, screen shares, and voice messages directly in Slack, which teammates can view at their convenience." Starting a Huddle (C) is synchronous and not asynchronous. Recording outside Slack (B) and importing is less efficient. Public channels limited to specific workspaces (D) won't reach the entire org unless users join manually.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Communication)
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NEW QUESTION # 131
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)

A. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
B. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM).
C. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
D. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
E. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.

Answer: A,E

Explanation:
Slack recommends:
"Setting a clear channel topic and pinned posts help define scope, and creating dedicated channels (like #help- payroll) directs users to the right place without overloading unrelated channels." Manually redirecting (A, C) or adding payroll staff into a benefits channel (D) doesn't address root cause or improves structure.
(Reference: Slack Administration Study Guide - Channel Organization Best Practices)

NEW QUESTION # 132
You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A. Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
B. Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.
C. Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
D. Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.

Answer: C

Explanation:
Slack advises:
"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow." Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.
(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)

NEW QUESTION # 133
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