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| Section | Weight | Objectives |
|---|---|---|
| Data Modeling | 10% | - Select the appropriate schema design for a given scenario - Explain the capabilities of the different relationship types (lookup, master-detail) - Given a scenario, design and implement native Salesforce objects and relationships - Determine the appropriate field type for a given scenario |
| Salesforce Fundamentals | 8% | - Given a scenario, identify the appropriate deployment approach - Explain the capabilities and constraints of the Salesforce platform - Determine appropriate licensing model for orgs |
| Environment Management & Deployment | 5% | - Determine the appropriate environment deployment model - Explain the capabilities and constraints of Change Sets - Explain the options for moving metadata and data between environments |
| Mobile Administration | 5% | - Determine the appropriate mobile configuration for a given scenario - Configure the Salesforce Mobile App |
| Salesforce CRM Content | 5% | - Configure and manage Salesforce CRM Content libraries - Explain when and how to use Salesforce CRM Content |
| Process Automation | 13% | - Evaluate when to use declarative automation tools vs. programmatic tools - Given a scenario, design and configure Flow (Screen Flow, Autolaunched Flow) - Explain how to configure and use Workflow and Process Builder - Explain how to use Flow to automate business logic |
| Security | 8% | - Configure org-level security settings and object-level access - Explain the security features available and when to apply them - Determine the appropriate sharing model for a given scenario |
| User Interface | 13% | - Given a scenario, determine which UI features to use - Describe the UI capabilities and customization options available - Configure Salesforce Mobile App and Lightning Console - Explain how to configure Lightning pages and the Lightning App Builder |
| AppExchange | 3% | - Describe how to evaluate and install apps from AppExchange - Explain the security and trust considerations for AppExchange apps |
| Programmatic Development (Bonus - 17%) | 17% | - Describe when to use declarative vs. programmatic development - Explain the basics of Apex and its use cases - Describe Salesforce APIs and when to use them - Explain the basics of Lightning Web Components (LWC) |
| Reporting & Analytics | 8% | - Create reports and dashboards - Explain and configure analytics capabilities - Given a scenario, determine which reporting tool to use |
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NEW QUESTION # 238
What should an app builder consider when choosing a template for a new Lightning record page?
Answer: C
Explanation:
The correct answer is A. Page structure will automatically adapt to the device being used to view the record page.
When choosing a Lightning record page template, the app builder should consider how the template displays across supported devices. Salesforce Lightning pages are designed for Lightning Experience and the Salesforce mobile app, and Salesforce documentation states that the chosen template controls how the page displays across devices.
B is incorrect because users do not need "View All Data" just to view a Lightning record page; normal object and record access applies.
C is incorrect because Salesforce supports switching Lightning page templates, subject to template-switching considerations.
D is incorrect because the app builder does not create a separate template for every device type.
NEW QUESTION # 239
The Service Manager provided the app builder with color code requirements for case age on open cases.
New cases populate a green circle
Day-old cases populate a yellow circle
Three-day-old cases populate a red circle
How should an app builder implement this requirement?
Answer: C
Explanation:
A formula field is a read-only field that derives its value from a formula expression you define. The formula field is updated when any of the source fields change. You can use formula fields to display images based on certain conditions. In this case, a formula field can be used to display a green, yellow, or red circle image based on the case age.
NEW QUESTION # 240
Northern Trail Outfitters wants the field sales team to only see the accounts that they Own. Separate North American and European marketing teams should only see Accounts in their respective regions. The inside sales team needs to see all accounts In Salesforce. How can this be accomplished?
Answer: B
Explanation:
The correct answer is D. Set the Organization-Wide Default to Private for accounts. Create criteria-based sharing rules for each marketing team, and create an Inside Sales Team profile with the "View All" setting for Accounts.
The field sales team should only see Accounts they own, so Account OWD must be Private. Salesforce OWDs define users' default access to records they do not own.
North American and European marketing teams need access by region, so use criteria-based sharing rules based on the Account region. Salesforce criteria-based sharing rules share records when records match field criteria.
Inside sales needs access to all Account records, so give that group View All Records on Account. Salesforce object permissions define that View All Records lets users view all records for that object regardless of sharing settings.
NEW QUESTION # 241
Universal Containers generates leads from three different Sources: web, trade s, and partners. Some of the information Collected is applicable to all sources, there is also information that is unique To each type of lea What should an app builder configure to meet these requirements?
Answer: C
Explanation:
The correct answer is A.
UC has three Lead sources: web, trade shows, and partners. Some Lead information is common to all, while other fields are unique to each source. The best configuration is to use Lead record types with separate page layouts so each type of Lead shows the fields relevant to that process. Salesforce documentation states that record types allow different business processes, picklist values, and page layouts for different users or record categories.
B is not ideal because it leaves irrelevant fields visible and relies on users to collapse sections. C unnecessarily creates a different Lead object for the partner community. D is incorrect because separate custom objects would fragment Lead management and prevent standard Lead functionality from being used consistently.
NEW QUESTION # 242
Universal Containers (UC) has several large customers that sell their products through dealers. UC identifies and works with a single individual at each customer and at each dealer. Separate bills are sent to each customer and each dealer. These details need to be stored in a format that clearly displays the business entities and their appropriate representatives. How should an app builder implement these requirements?
Answer: C
Explanation:
The correct answer is B. Create both customer and dealer as accounts, add each rep as a contact to the corresponding account and create an account hierarchy.
Customers and dealers are both separate business entities, and separate bills are sent to each. In Salesforce, business entities are best represented as Accounts, while the single individual at each business should be stored as a Contact under the correct Account. Salesforce account hierarchy is used to show parent-child relationships between related accounts.
Why not D? Account Teams represent internal Salesforce users working on an account, not external customer/dealer representation.
NEW QUESTION # 243
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