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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Execution | 15% | - Store Survey and Feedback - Store Execution Process - Assortment Monitoring - Planogram Compliance |
| Topic 2: Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings - Configuration of Order Capture and Order Submission - Configuration of Promotion Checks and Promotion Details |
| Topic 3: Visit Planning | 23% | - Territory Management - Visit Schedule and Frequency - Visit Plan and Visit Plan Targets - Visit Planning Process |
| Topic 4: Admin and Configuration | 12% | - Reports and Dashboards - User Setup and Permissions - Consumer Goods Cloud Data Model - Mobile Configuration |
| Topic 5: Store Execution Configuration | 12% | - Configuration of Assortment Monitoring - Configuration of Store Execution Process - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback |
| Topic 6: Visit Execution | 23% | - Order Capture and Order Submission - Promotion Check and Promotion Details - Visit Execution Process - Visit Tasks and Task Types - Photo Capture and Survey - Inventory Check and Product Listing |
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NEW QUESTION # 84
Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart.
What are two ways a consultant can meet the business requirements?
Answer: B,C
Explanation:
To meet the requirements of offering regional pricing and ensuring customers can see the correct price before adding the product to the cart (i.e., while browsing the catalog), the solution must rely on Context Rules that evaluate the customer's profile (Region) prior to product configuration.
B . Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region:
In Salesforce Industries (Communications Cloud) CPQ, Price Lists are the primary container for prices. You can create specific price lists for each region (e.g., "New York Price List," "Texas Price List") and use Context Rules to automatically assign the correct price list to the user's session based on their Account or Quote details (Region).
Because the Price List is selected before the product is viewed, the catalog automatically displays the price entries from that specific regional list, satisfying the visibility requirement.
D . Create multiple Price List Entries associated with Context Rules per region:
Alternatively, you can use a single global Price List but create multiple Price List Entries (PLEs) for the same "Business Internet" product (e.g., one entry for $50, another for $60).
You can apply Context Rules directly to these Price List Entries. When the catalog renders, the system evaluates the rules against the customer's context (Region) and filters the entries, showing only the one valid for that region.
This allows for granular control at the product price level without necessarily duplicating entire price lists.
Why A is incorrect: Attribute-based Pricing Matrices are typically used for calculating prices based on product attributes that a user selects during configuration (e.g., Speed, Color). Since the requirement is to see the price before adding to the cart (pre-configuration), and Region is a context of the customer not a feature they configure on the product, Context Rules (B & D) are the correct architectural choice.
NEW QUESTION # 85
A Field Rep is having challenges measuring their share-of-shelf due to a recent change in packaging to a competitor ' s product, which makes their products look almost identical. When using Einstein, the competitor
' s product was marked incorrectly as the rep ' s product. What should the rep do to prevent this from happening in the future?
Answer: B
Explanation:
The representative should edit the product tags so that the detected object is associated with the correct product classification. Accurate tagging is fundamental to maintaining reliable object-recognition results, particularly when two products have visually similar packaging.
Object detection identifies objects within an image and maps those detections to labels or product classes. If a competitor changes packaging so that its product resembles another SKU, the resulting classification can incorrectly increase the measured facings or share-of-shelf for the wrong product. Correcting the tag provides accurate classification information and helps maintain the integrity of the shelf measurement.
Salesforce ' s Einstein Vision architecture supports a feedback process for incorrectly classified objects. When an object-detection model misclassifies an image, corrected examples and labels can be added back to the dataset and used in subsequent training or retraining. Salesforce describes this feedback mechanism specifically as a way to improve models after misclassification.
Creating a new planogram would only alter the expected shelf arrangement and would not correct product identity. Turning competitor products around manipulates the physical merchandising environment rather than correcting the data. Canceling the task similarly fails to improve future recognition.
Study Guide Topics:Platform - > Einstein Object Detection - > Product Tags - > Classification - > Share-of- Shelf Accuracy
NEW QUESTION # 86
Which option can be performed by using Salesforce Maps with Consumer Goods Cloud?
Answer: D
Explanation:
Salesforce Maps supports optimized visit sequencing and route guidance for field representatives. Agentforce Consumer Goods integrates mapping and routing capabilities so representatives can reduce travel time, determine an efficient order for store visits, and respond to changing road and traffic conditions throughout their working day.
Salesforce documents that Optimized Routes calculate the best visit sequence and display the day ' s stores and route on a map. The experience provides the sequence of visits, store addresses, real-time traffic information, route suggestions based on traffic, and the next customer location. Field representatives can use the Optimized Route sorting option in Scheduled Visits to organize their visits according to the calculated route.
Salesforce Maps Mobile also supports standard routes where Salesforce automatically optimizes the stop order. Representatives can add store locations to a route, optimize the sequence, and use mobile route controls while in the field.
This capability directly supports Consumer Goods visit planning because the objective is not simply to visualize locations but to determine an efficient sequence that minimizes travel and helps representatives reach the appropriate stores at the appropriate times.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Optimized Routes - > Visit Sequence - > Real- Time Traffic
NEW QUESTION # 87
Which step is required to link an Action Plan to a Visit record?
Answer: A
Explanation:
An Action Plan Template intended for retail visit execution must be configured with Visit as its Target Object and then published before it can be associated with an individual Visit. The Target Object determines the Salesforce record type against which Action Plans created from the template can operate.
Salesforce ' s Consumer Goods configuration procedure specifies that administrators create an Action Plan Template, select Visit in the Target Object field, configure the appropriate Action Plan Type, add the required tasks and flows, and publish the template. A published template can subsequently be reused across multiple Visit records, which enables standardized store-execution processes.
To apply the template, a user opens the applicable Visit, selects New Plan from the Action Plan related section, and chooses the published Action Plan Template. Salesforce then presents the tasks contained in the template and creates the Action Plan for that specific visit. Only one Action Plan can be assigned to a Visit through this standard process.
This architecture separates reusable process design from visit-specific execution and ensures consistent field activities across stores.
Study Guide Topics:Visit Planning - > Action Plan Template - > Target Object - > Visit - > Publish Template
NEW QUESTION # 88
Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?
Answer: B
Explanation:
Feedback from sales agents indicates:
Need fewer clicks
Need guided flows for routine transactions
Already comfortable handling most requests
Want reduced training effort
Salesforce recommends a hybrid UX approach:
✔ Use Guided Selling OmniScripts for common tasks
OmniScripts allow:
Streamlined clicks
Step-by-step guidance
Embedded rules
Lower training impact
Perfect for frequent MACD tasks (e.g., updating quantities)
✔ Use CPQ Cart for all remaining flexible or complex cases
CPQ Cart already supports full quoting, attribute changes, and line-level updates. Using it avoids unnecessary customizations.
Why not the others:
A (Custom LWC Cart) → High effort, not needed.
B (Use OmniScript for all) → Overkill; many use cases require standard Cart capabilities.
C (Use Cart for all) → Does not solve agent frustrations or reduce clicks/training.
NEW QUESTION # 89
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