Certified-Business-Analyst시험덤프문제 & Certified-Business-Analyst시험자료

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Salesforce Certified-Business-Analyst 인증을받는 것은 Salesforce 산업에서 경력 전망을 향상시키는 좋은 방법입니다. Salesforce 비즈니스 분석에 대한 숙련도를 보여주고 지속적인 학습 및 전문성 개발에 최선을 다하고 있음을 보여줍니다. 이 인증은 업계에서 매우 존경 받고 있으며 전 세계 주요 조직에서 인정 받고 있습니다. 비즈니스 분석가, 컨설턴트 또는 관리자이든이 인증을 받으면 경력 목표를 달성하고 경쟁에서 눈에 띄는 데 도움이 될 수 있습니다.

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Salesforce Certified Business Analyst Certification Exam은 Salesforce 솔루션을 분석하는 데에 대한 지식과 전문성을 검증하는 세계적으로 인정받는 자격증입니다. 이 자격증 시험은 비즈니스 분석가로 일하며 자신의 조직에서 Salesforce 솔루션을 구현하고 유지 보수하는 전문가를 대상으로 합니다. 이 자격증 시험은 Salesforce 도구 및 기능에 대한 지식과 비즈니스 요구 사항을 분석하여 효과적인 솔루션으로 번역할 수 있는 능력을 평가합니다.

최신 Salesforce Business Analyst Certified-Business-Analyst 무료샘플문제 (Q87-Q92):

질문 # 87
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

A. Confirm each user story includes a clear who, what, and why.
B. Update the environment to use language specific to CK.
C. Explain that the term is a Salesforce industry standard.

정답：A

설명：
User stories should follow the "Who, What, Why" format to ensure clarity and relevance:
* Avoiding Ambiguity: The feedback about the unclear definition of "case" highlights a lack of context in the user story. Following the "Who, What, Why" format ensures that stories are understandable to all stakeholders.
* Best Practices: Salesforce recommends well-structured user stories to communicate functionality clearly during demos and workshops.
* Stakeholder Alignment: Including the "why" links functionality to business value, helping stakeholders understand the purpose of features showcased.

질문 # 88
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
B. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
C. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

정답：B

설명：
The initial steps that the business analyst should take to help determine why the order management and fulfillment process is slow are:
* Work with stakeholders to identify relevant processes, such as order placement, order confirmation, order processing, order shipping, order tracking, etc.
* Select a key process with defined start and end points, such as order processing, which involves verifying customer information, checking inventory availability, allocating products, generating invoices, etc.
* Collaborate with process owners and users to create a current state process map, which shows how the order processing process is currently performed in Salesforce, what steps or activities are involved, what inputs or outputs are used or produced, what decisions are made, what roles or systems are interacted with, etc.
These steps help to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business- process-mapping

질문 # 89
A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

A. Demo standard features and elicit feedback from the customer.
B. Scope the development of an integration with enterprise resource planning (ERP)
C. Update the page layouts to show the most relevant information at the top.

정답：A

설명：
The action that the business analyst should take to quickly introduce new functionality to impress the customer is to demo standard features and elicit feedback from the customer. Demoing standard features means showing the customer how Sales Cloud can provide out-of-the-box functionality that meets their needs or expectations without requiring extensive customization or development. Eliciting feedback means asking the customer for their opinions or suggestions on how Sales Cloud can improve their sales process or performance. Demoing standard features and eliciting feedback helps to quickly introduce new functionality to impress the customer by demonstrating the value and benefits of Sales Cloud, as well as engaging and involving the customer in the solution design and delivery. References: https://trailhead.salesforce.com/content
/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery

질문 # 90
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
C. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

정답：C

설명：
Explanation
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them.
These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discove

질문 # 91
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?

A. Brainstorm ideas to make the process more efficient.
B. Focus on the inputs and outcomes of the current process
C. Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.

정답：B

설명：
This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers. Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-ma

질문 # 92
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