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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Ingest | 19% | - Data ingestion and integration
|
| Topic 2: Insight | 11% | - Reporting and visualization
|
| Topic 3: Govern | 35% | - Data governance and lifecycle management
|
| Topic 4: Configuration | 15% | - CMDB architecture and data model
|
| Topic 5: CSDM Fundamentals | 20% | - Common Service Data Model framework
|
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NEW QUESTION # 171
A CMDB Administrator is comparing the Unified Map to the Service Mapping map.
What are additional capabilities of the Unified Map? (Choose Two)
Answer: C,D
Explanation:
The Unified Map is designed to provide enhanced visual insight and analysis across the CMDB by consolidating configuration item (CI) relationships from multiple sources-such as Discovery, Service Mapping, and manual relationships-into a single, interactive view. While traditional Service Mapping maps are optimized for modeling and understanding application-to-infrastructure dependencies, the Unified Map extends this capability with more flexible visualization and exploration features.
Option B is correct because the Unified Map allows users to zoom in and out, enabling both high-level overviews and detailed inspections of complex CI relationships. This capability is particularly valuable in large enterprise environments where services may span hundreds or thousands of infrastructure components.
Zoom functionality supports impact analysis, troubleshooting, and architectural reviews without overwhelming the user with unnecessary detail.
Option C is also correct because the Unified Map supports filtering of map nodes based on user preferences
. Administrators and analysts can filter by CI class, relationship type, lifecycle state, or other attributes, allowing them to focus on what is most relevant to their task-such as identifying only production CIs, security-relevant components, or a specific technology stack. This aligns strongly with Data Foundations principles by improving usability and decision-making without altering underlying data.
Option A is incorrect because modifying the number of levels displayed is a characteristic more closely associated with Service Mapping configuration rather than an added Unified Map capability. Option D is incorrect because visibility into an application and its host is a core Service Mapping function, not an enhancement unique to the Unified Map.
In summary, the Unified Map adds value by improving interactivity, flexibility, and user-driven insight across the CMDB.
NEW QUESTION # 172
Which are CMDB Data Manager end-of-life policy types?
(Choose 2 options)
Answer: A,C
Explanation:
Archive and Retire are the correct CMDB Data Manager end-of-life policy types from the listed options. End-of-life governance in CMDB focuses on handling CI records that are no longer operationally active or no longer required in the active CMDB. A Retire policy is used when CIs should be moved out of active operational status while preserving lifecycle accuracy. An Archive policy is used when records should be removed from active operational use but retained for recovery, audit, or compliance purposes. Disposed and Lost are typically lifecycle status values used in asset or CI lifecycle tracking, not CMDB Data Manager policy types in this context. Decommission describes an operational lifecycle action or state transition, but it is not the Data Manager policy type being tested here.
Therefore, the valid end-of-life policy types are Archive and Retire.
NEW QUESTION # 173
A CMDB Administrator has been tasked with gathering information for a presentation to leadership. The Administrator needs to provide Duplicate CI, Orphan CI, and Stale CI metrics.
Which scorecard provides this information on the CMDB Health Dashboard?
Answer: C
Explanation:
In Data Foundations, "Insight" is about using health metrics to understand whether the CMDB is trustworthy and operationally usable. The CMDB Health Dashboard organizes health into scorecards that group related checks. When leadership asks for Duplicate CIs, Orphan CIs, and Stale CIs, they are asking about the CMDB' s ongoing hygiene and adherence to governance expectations-not simply whether fields are filled in.
These three metrics align best with Compliance because they represent whether CI records comply with rules that keep the CMDB clean and current over time:
* Duplicate CIs indicate the identification and governance controls are not consistently preventing multiple records for the same real-world item.
* Orphan CIs indicate relationship governance gaps-records exist without expected relationships or context, reducing their operational value and often signaling incomplete ingestion or lifecycle control issues.
* Stale CIs indicate lifecycle management gaps-records are not being updated, attested, retired, or archived appropriately, which increases risk and noise in operational processes.
By contrast, Completeness focuses on whether required attributes are populated (owners, support group, environment, etc.). Correctness focuses on whether values and relationships are accurate and logically valid.
While duplicates/orphans/stale can affect correctness indirectly, the dashboard's grouping for these hygiene and lifecycle-oriented measures is best represented by Compliance, which is why B is the correct answer.
NEW QUESTION # 174
Drag and Drop Question
ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.
Answer:
Explanation:
Explanation:
In ServiceNow, duplicate CI management spans detection, insight, and remediation:
The CMDB Health Dashboard Correctness surfaces where duplicates exist and their impact, providing visibility and prioritization.
Certification Tasks support governed resolution, allowing assignment to individuals or groups to validate and correct data.
De-duplication Templates enable bulk remediation, ideal when standardized merge rules can be applied across many duplicates.
The Duplicate CI Remediator offers a guided, record-by-record wizard, preserving relationships and history for safer individual resolutions.
De-duplication Tasks are the work items generated by these processes, but they do not themselves represent an outcome--hence not applicable.
This mapping aligns with CMDB Data Foundations best practices, ensuring duplicates are identified, prioritized, and remediated efficiently and safely.
NEW QUESTION # 175
Drag and drop theCMDB Health Dashboard metricto the correctdescription.
Answer:
Explanation:
Explanation:
TheCMDB Health Dashboardorganizes data quality into practical, action-oriented metrics:
Auditsvalidate correctness by comparing CI values against defined expectations (rules, policies, certifications).
Duplicate CIsrepresent redundant records and should be reduced to improve trust and reporting accuracy.
Orphan CIslack required relationships or key context, limiting impact analysis and service visibility.
Recommended fieldsare not mandatory but add diagnostic value during incidents and problem investigations.
Required fieldsare enforced by the platform and closely tied to Identification & Reconciliation remediation.
Stale CIssignal aging data that no longer reflects the current environment.
This mapping aligns withCMDB Data Foundationsbest practices and how the Health Dashboard is designed to guide prioritization and remediation.
NEW QUESTION # 176
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